At VPC Rentals, movement has always meant more than getting from A to B. It’s about reliability you can trust, journeys taken with confidence, and the freedom to move forward on your own terms.

As we welcome 2026, we do so with purpose.
Honouring strength and tradition.
Embracing progress and thoughtful innovation.

From the open road to the horizon ahead, we remain committed to doing what we do best today — while quietly building toward a greener, more resilient future.

Driving today… and building tomorrow.

From all of us at VPC Rentals,
Happy New Year 2026.

VPC Rentals — Driving forward.

What Is the Creative Hub?

VPC Creative Hub is our new platform for launching initiatives that nurture culture, spark imagination, and grow safer, smarter communities across Tonga. It’s where innovative concepts meet local values, and where creativity becomes a force for good.

Our first project under this banner is RoadWise Tonga, a beautifully designed colouring book series created by an award-winning design team. It teaches young Tongans—and visitors—the fundamentals of road safety and our Road Code in a way that’s fun, engaging, and meaningful.

Why Creative Hub Matters

We believe in doing business that uplifts—whether that’s helping families stay safe on the road or crafting tools that spark learning and cultural pride. VPC Creative Hub allows us to go beyond cars—it allows us to invest in creativity, community, and positive change.

From teaching children how to cross the street safely to exploring tomorrow’s tech with a uniquely Tongan touch, Creative Hub brings our values to life.

What Comes Next?

The RoadWise Tonga series is just the beginning. Over the coming months, Creative Hub will be launching more community-focused projects—from educational tools to art initiatives—that celebrate our island’s spirit and embrace innovation.

Join Us on This Journey

Watch this space for new releases, creative collaborations, and opportunities to get involved. Together, we’re putting hearts over horsepower, using imagination to drive meaningful progress in our islands.

Thanks for being part of this journey. Let’s build a brighter future, one creative idea at a time.

The article, titled “From Grounded to Global: Miriam Surofv’s Purpose-Driven Path to Transforming Tonga”, captures Miriam’s unique journey — from public service at the Electoral Commission of Tonga to leading two transformative ventures:

• VPC Vox Populi Consultancy, a strategic advisory firm rooted in cultural intelligence and global experience
• VPC Rental Club, a mobility company redefining reliable and sustainable transport across the Pacific

Through these ventures, Miriam continues to challenge conventional models of business — building operations that are deeply grounded in community needs, cultural values, and long-term sustainability.

“I don’t just run businesses – I live with intention and accountability.”

The BizWeekly feature also highlights her broader contributions as a civic leader, youth mentor, and advocate for resilient Pacific development. From supporting Tonga’s cultural and sports sectors to introducing cutting-edge mobility solutions, her work reflects a powerful blend of innovation and heart.

“Tech isn’t about disruption for us – it’s about designing tools that serve local needs in smarter, more sustainable ways.”

We are honored to see this story shared so beautifully and proud to be part of a mission that uplifts people, strengthens systems, and keeps culture at the center.

Read the full feature here:
From Grounded to Global – BizWeekly

Thank you to everyone who supports our vision. We look forward to continuing this journey — with purpose, together.

We are thrilled to announce that VPC Services and Rentals is proudly supporting the Sarong Competition in this year’s Miss Heilala Pageant 2025 by providing the prize for the 1st Runner-Up!

As a Tongan-owned business rooted in community values and cultural pride, supporting events like the Miss Heilala Pageant aligns with our core mission: Delivering Value, Precision, and Confidence — not just in our services, but also in our contributions to community celebration and identity.

Why the Sarong Competition?

The Sarong Competition is more than just a fashion showcase — it’s a celebration of tradition, grace, and authentic Tongan heritage. It highlights the artistry of local designers, the confidence of our young women, and the richness of our culture. At VPC, we believe in uplifting moments that empower our people and promote cultural pride.

Our Role as Sponsor

Through our sponsorship, we hope to help provide an exciting platform for contestants to shine and for our culture to be celebrated on a national (and global) stage. It’s a joy to see the vibrancy and confidence of each contestant as they represent their villages, families, and Tonga as a whole.

We’re proud to introduce Pollax – our brand-new AI-powered assistant, now live on the VPC website!

At VPC – Vox Populi Consultancy, we build more than websites. We build bridges between people and technology – tools that are fast, friendly, and uniquely Tongan. With Pollax, we’ve taken the next step in that mission: a smart assistant that’s always ready to help you online.

Why “Pollax”?

As many of our longtime clients and friends know, Pollax the Old English Sheepdog wasn’t just a pet – he was the heart and mascot of our business. The greatest of all great dogs. Gentle, wise, and full of character, he inspired the way we treat our customers: with loyalty, warmth, and care.

We hold onto those values every day. At VPC, we care:

• We care that you, our client, get the information you need, when you need it.
• We care about elevating Tonga to the next level of digital growth.
• And we care about constantly improving our business and the tools we offer – like Pollax.

So naming our AI assistant “Pollax” was never just a tech choice. It was a tribute. A symbol. A promise.

What Can Pollax Do?

Pollax is designed to be helpful, friendly, and efficient. Here’s how he serves you:

• Answers your questions about websites, hosting, and payments
• Guides you through launching your online business
• Helps book appointments with our team
• Available 24/7, even after-hours

Think of Pollax as a smart, loyal team member who never sleeps – always there to support your journey.

Tonga-Made. Tonga-Smart.

Pollax is built with our unique Tongan perspective in mind. He reflects what we believe at VPC:

• Local businesses deserve global-quality tools;
• That innovation should serve the community;
• That caring is the most powerful force in business.

Say Hello to Pollax Today!

Say Hello to Pollax — he’s waiting to help you take your next digital step. Whether you’re booking a car, or making an enquiry, you’re never alone with Pollax by your side.

… And Remember:

Pollax – the dog and the AI-— reminds us of something important:
It’s not about machines or code. It’s about people.
It’s about caring enough to try, and trying hard enough to make things better – for each other, for Tonga, and for the future.

Mālō ‘aupito for being part of our journey.
We can’t wait to see what we’ll build together.

A Thank You — With a Request for Fairness

Firstly, we want to say thank you to those who leave honest reviews. Whether your experience was positive or not, if you provide an accurate and respectful account, we welcome your input. Your voice helps others understand what to expect, and it gives us valuable insights into what we’re doing well- and where we might still need to grow.

However, we do ask for a full and fair representation of the facts. If you choose to include screenshots or communication logs in your reviews, please do not edit or selectively display them. The full context is important- for both us and future customers reading your review. We’re committed to maintaining transparency, and we ask for the same in return.

Policies and Terms Are There for a Reason

Before leaving feedback, we encourage everyone- especially those who did not complete a booking- to carefully review our Terms and Conditions, Policies, and FAQs. These documents are readily available on our website and are designed to answer the most common questions we receive. They also provide a clear explanation of our procedures, rental requirements, cancellation rules, identification policies, and more.

When you make a booking with us (or attempt to), you are agreeing to these policies. Understanding them ahead of time helps ensure smoother communication and avoids misunderstandings.

Please: Book Only If You’re Ready to Proceed

We understand that circumstances vary and that everyone is managing their own plans and priorities. However, we kindly ask that you proceed with a booking only when you’re fully ready and able to follow through.

Our pricing is fair and competitive, and we strive to provide genuine value. In fact, our base rates already include a number of complimentary features:

• A second driver free of charge, as long as they are a family member.
• A child safety seat, if requested in advance.
• Responsive customer service, including out-of-hours support in urgent cases.

We go the extra mile to ensure you get value for money- but we can only do this by maintaining a respectful and sustainable relationship with our customers.

We Respond to All Feedback

Our commitment to service includes replying to all reviews, both positive and negative. We believe that reviews are not just a place for opinions but an opportunity for dialogue. By responding with facts, empathy, and clarity, we give future renters a complete picture of what transpired.

However, we also encourage those who completed a rental with us to share their feedback, as these insights are especially helpful for others. Reviews from customers who actually experienced our cars, our processes, and our service firsthand are far more valuable than opinions based on assumptions or brief interactions.

The Truth About “The Customer Is Always Right”

We believe in treating all customers with respect, fairness, and professionalism. But we must be clear: The phrase “the customer is always right” does not apply in every situation.

If a customer attempts to:

• Misuse our booking system,
• Provide false documentation or misleading information,
• Intentionally damage our property or reputation,
• Engage in verbal abuse or threats toward our staff,

– then that behavior cannot and will not be condoned. Our team deserves to work in a safe, respectful environment, just as our customers deserve to be treated with dignity.

Additionally, if someone arrives at our office under the influence of substances that impair judgment or behavior, we will decline to rent a vehicle to them- even if that decision results in negative reviews. The safety of our staff, other customers, our vehicles, and the broader community is non-negotiable.

We understand that emotions can run high during travel, especially when things don’t go as expected. But attempting to manipulate or retaliate through false or misleading reviews is unfair- not only to us, but to the many people who rely on those reviews for genuine guidance.

Upholding Standards, Protecting Our People

We are incredibly proud of our team and the service they provide day in and day out. They work hard to ensure every customer is taken care of- from the first inquiry to the final vehicle return. Their safety, well-being, and peace of mind matter just as much as that of our customers.

Likewise, we have a responsibility to protect our property. Rental vehicles represent a significant investment, and they must be handled responsibly. We reserve the right to deny service to anyone whose behavior poses a risk to people or property.

In Summary

Here’s what we ask- and promise- going forward:

• Be honest and complete in your reviews. If you share your story, please include all relevant details. Screenshots or documents should be unaltered to preserve context.
• Read our Terms & Conditions, FAQs, and Policies before making a booking or filing a complaint. Understanding our process helps reduce frustration and increases transparency.
• Make a booking only when you’re confident it’s the right time, and you’re prepared to follow through. We offer excellent value, and mutual respect helps us continue doing so.
• Treat our staff with the same courtesy you expect. Disrespect, abuse, or attempted fraud is not acceptable.
• Know that we take feedback seriously, but we give particular attention to verified renters who completed their trip.

We’re here to serve you, and we genuinely want every customer to leave with a positive story. But we also stand firm in protecting the integrity of our business and the dignity of our people.

Thank you again for your feedback- and especially to those who have travelled with us. Your voices matter the most, and we’re proud to continue improving through your experiences.

1. Do Not Respond: If you receive one of these emails, please do not reply to it, as this could confirm to the sender that your email address is active.

2. Avoid Clicking Links: Do not click on any links or download attachments included in these emails, as they may contain malware or lead to phishing websites designed to steal your information.

3. Delete the Email: The safest course of action is to delete these suspicious emails immediately from your inbox.

4. Stay Informed: To learn more about online safety and to recognize phishing attempts, we encourage you to read our Fraud & Spam Protection Policy.

Your security is our priority, and we appreciate your vigilance in keeping your information safe.