{"id":8780,"date":"2024-09-03T13:45:49","date_gmt":"2024-09-03T00:45:49","guid":{"rendered":"http:\/\/vpcrental.club\/public_html\/vpcrental.club\/?page_id=8780"},"modified":"2026-03-18T23:49:52","modified_gmt":"2026-03-18T10:49:52","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8780\" class=\"elementor elementor-8780\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59cffcb e-flex e-con-boxed e-con e-parent\" data-id=\"59cffcb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5285c2b e-con-full ova-container-height-fit e-flex e-con e-child\" data-id=\"5285c2b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e744fbd elementor-widget elementor-widget-remons_elementor_ova_search\" data-id=\"e744fbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"remons_elementor_ova_search.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"ova_wrap_search\">\n\t\t\t<form role=\"search\" method=\"get\" class=\"search-form\" action=\"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/\">\n\t\t\t\t<div class=\"search-input-wrap \">\n\t\t\t\t\t\n\t\t\t\t\t<input\n\t\t\t\t\t\ttype=\"search\"\n\t\t\t\t\t\tclass=\"search-field\"\n\t\t\t\t\t\tname=\"s\"\n\t\t\t\t\t\tvalue=\"\"\n\t\t\t\t\t\tplaceholder=\"Search\"\n\t\t\t\t\t\ttitle=\"Search for:\"\n\t\t\t\t\t\/>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<button type=\"submit\" class=\"search-submit\" aria-label=\"Search\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"flaticon flaticon-magnifying-glass\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/form>\t\t\t\t\t\t\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-722b658 elementor-widget elementor-widget-remons_elementor_heading\" data-id=\"722b658\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"remons_elementor_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"ova-heading\">\n            <div class=\"top-heading\">\n            \t\t\t\t\t\t<div class=\"title-wrapper\" style=\"position: relative;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title\">Have you not found the answer to your question?<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t            <\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-091d813 elementor-widget elementor-widget-remons_elementor_contact_info\" data-id=\"091d813\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"remons_elementor_contact_info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"ova-contact-info top\">\n\t\t\t\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"ovaicon ovaicon-phone-call\"><\/i>\t\t\t\t<\/div>\t\n\t\t\t\t\t\t<div class=\"contact\">\n\t\t\t\t\t\t\t\t\t<ul class=\"info\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wa.me\/6768783825\" target=\"_self\">\n\t\t\t\t\t\t\t\t\t\t\t\tGet in touch\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c60eb17 e-con-full e-flex e-con e-child\" data-id=\"c60eb17\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba7c02e elementor-widget elementor-widget-remons_elementor_heading\" data-id=\"ba7c02e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"remons_elementor_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"ova-heading\">\n            <div class=\"top-heading\">\n            \t\t\t\t\t\t<div class=\"sub-title-wrapper top\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"sub_pre\" src=\"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/wp-content\/uploads\/2024\/10\/logo_small.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"sub-title\">VPC Rentals Frequently Asked Questions &amp; Our Answers<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t            <\/div>\n\n\t\t\t\t\t\t\t<p class=\"description\"><b>Dear Guest,\n\nYou are about to trust us with your time, your travel experience, and your safety on the roads of Tonga, and we truly value and appreciate that trust- with every booking. #WeDoOurBest is our maxim, and we live up to it by offering tailored solutions, professional service, generosity, and flexibility, with the simple expectation that our rules, our team, and our business assets are treated with respect.\n\nThe stories and FAQs below reflect real-life situations we\u2019ve encountered and how they developed. They are shared with respect for all parties involved and in the spirit of transparency, to explain our approach and the decisions we made based on the information available at the time, to the best of our ability, and in a spirit of compromise while protecting our business.\n\nWe hope these FAQs help you make an informed decision about whether our business spirit and service style align with your expectations.<b><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd97114 elementor-widget elementor-widget-accordion\" data-id=\"dd97114\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2321\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2321\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I left a negative review about VPC because I disliked how staff spoke to me, was refused a vehicle due to my behaviour or intoxication, was unable to follow instructions, or had my rental repossessed for breaching the Terms & Conditions or Rental Agreement. What happens?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2321\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2321\"><p data-start=\"348\" data-end=\"717\">VPC reserves the right to <strong data-start=\"374\" data-end=\"392\">refuse service<\/strong>, <strong data-start=\"394\" data-end=\"424\">repossess a rental vehicle<\/strong>, and <strong data-start=\"430\" data-end=\"488\">permanently prohibit customers from all future rentals<\/strong> where the customer breaches the Terms &amp; Conditions or the Rental Agreement, engages in abusive, aggressive, intoxicated, or disruptive behaviour, or is unable or unwilling to follow instructions, policies, or legal requirements.<\/p><p data-start=\"719\" data-end=\"916\">Disagreement with staff decisions, dissatisfaction with communication style, lawful refusal of service, or lawful repossession <strong data-start=\"846\" data-end=\"915\">does not entitle a customer to service, a refund, or compensation<\/strong>.<\/p><p data-start=\"918\" data-end=\"1110\">Negative reviews posted in response to a lawful refusal of service, repossession, or enforcement action, or based on misrepresentation of events, <strong data-start=\"1064\" data-end=\"1109\">do not affect VPC\u2019s rights or obligations<\/strong>.<\/p><p data-start=\"1112\" data-end=\"1327\">VPC does not have the time or obligation to engage in litigation in such matters. <strong data-start=\"1194\" data-end=\"1327\">Such customers have been and will continue to be permanently banned and will never be permitted to rent a vehicle from VPC again.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2322\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2322\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What if I did not pay a child insurance when I was booking the car?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2322\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2322\"><p data-start=\"139\" data-end=\"251\">Insurance for passengers under 12 years of age is <strong data-start=\"189\" data-end=\"202\">mandatory<\/strong> and clearly stated on each vehicle booking page.<\/p><p data-start=\"253\" data-end=\"393\">If child insurance was not selected or paid at the time of booking, the renter must pay it <strong data-start=\"344\" data-end=\"392\">on arrival, before vehicle keys are released<\/strong>.<\/p><p data-start=\"395\" data-end=\"522\" data-is-last-node=\"\" data-is-only-node=\"\">Failure or refusal to pay the mandatory child insurance will result in <strong data-start=\"466\" data-end=\"521\">immediate termination of the booking with no refund<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2323\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2323\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What if my card was double charged when booking?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2323\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2323\"><p data-start=\"127\" data-end=\"285\">If you believe your card was charged twice, you must notify us <strong data-start=\"190\" data-end=\"202\">by email<\/strong> and provide <strong data-start=\"215\" data-end=\"247\">screenshots or bank evidence<\/strong> clearly showing the duplicate charge.<\/p><p data-start=\"287\" data-end=\"395\">All double-charge claims are reviewed and processed in accordance with our <strong data-start=\"362\" data-end=\"394\">AML\/AT compliance procedures<\/strong>.<\/p><p data-start=\"397\" data-end=\"522\">Once a duplicate payment is confirmed, the excess funds will be refunded. Processing time is typically <strong data-start=\"500\" data-end=\"521\">5\u201310 working days<\/strong>.<\/p><p data-start=\"524\" data-end=\"719\" data-is-last-node=\"\" data-is-only-node=\"\">During this review period, <strong data-start=\"551\" data-end=\"614\">repeated emails, messages, or phone calls are not permitted<\/strong> and do not accelerate the process. All verified cases are handled strictly in accordance with procedure.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2324\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2324\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I arrived in Tongatapu by cruise ship, tried to book a car online but my payment did not go through. When I arrived at the port, I was refused a vehicle because it was not paid. I tried to pay in person but was told there were no cars available. I became upset and used abusive language, and staff did not apologise but told me I would not be rented a car. I was a paying customer- how is this allowed?!<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2324\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2324\"><p data-start=\"478\" data-end=\"640\">VPC does <strong data-start=\"487\" data-end=\"543\">not hold or reserve vehicles without full prepayment<\/strong>. An unsuccessful online payment means <strong data-start=\"582\" data-end=\"610\">no booking was confirmed<\/strong> and no vehicle was allocated.<\/p><p data-start=\"642\" data-end=\"881\">In <strong data-start=\"645\" data-end=\"662\">limited cases<\/strong>, where availability permits, VPC <strong data-start=\"696\" data-end=\"744\">may reserve a vehicle if informed in advance<\/strong> and payment arrangements are confirmed prior to arrival. This is <strong data-start=\"810\" data-end=\"828\">not guaranteed<\/strong> and is subject to availability and staff discretion.<\/p><p data-start=\"883\" data-end=\"1113\">Availability is determined <strong data-start=\"910\" data-end=\"946\">at the time of confirmed payment<\/strong>, not at the time of arrival. Where vehicles are fully booked or allocated to prepaid reservations, VPC is <strong data-start=\"1053\" data-end=\"1070\">not obligated<\/strong> to provide a vehicle to walk-in customers.<\/p><p data-start=\"1115\" data-end=\"1214\">Payment intent or willingness to pay <strong data-start=\"1152\" data-end=\"1187\">does not create customer status<\/strong> or entitlement to service.<\/p><p data-start=\"1216\" data-end=\"1539\"><strong data-start=\"1216\" data-end=\"1445\">VPC reserves the right to refuse service immediately where a person engages in abusive, aggressive, or disruptive behaviour, whether in person, by phone, or via WhatsApp, including shouting, insults, or intimidation of staff.<\/strong> Staff are not required to apologise for enforcing payment, availability, or conduct policies.<\/p><p data-start=\"1541\" data-end=\"1775\">Being willing to pay <strong data-start=\"1562\" data-end=\"1583\">does not override<\/strong> booking requirements, availability constraints, or standards of respectful conduct. In such circumstances, refusal of service is <strong data-start=\"1713\" data-end=\"1774\">lawful, final, and not subject to dispute or compensation<\/strong>.<\/p><p data-start=\"1777\" data-end=\"1847\">Public complaints or negative reviews <strong data-start=\"1815\" data-end=\"1831\">do not alter<\/strong> these outcomes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2325\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2325\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What if I lost my VPC rental car key or locked it in the car?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2325\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2325\"><p data-start=\"70\" data-end=\"119\">You must contact us via <strong data-start=\"94\" data-end=\"106\">WhatsApp<\/strong> immediately.<\/p><p data-start=\"121\" data-end=\"144\">Applicable charges are:<\/p><ul data-start=\"145\" data-end=\"231\"><li data-start=\"145\" data-end=\"179\"><p data-start=\"147\" data-end=\"179\"><strong data-start=\"147\" data-end=\"171\">Lost or damaged key:<\/strong> T$300<\/p><\/li><li data-start=\"180\" data-end=\"231\"><p data-start=\"182\" data-end=\"231\"><strong data-start=\"182\" data-end=\"223\">Vehicle lockout (keys locked inside):<\/strong> T$150<\/p><\/li><\/ul><p data-start=\"233\" data-end=\"286\">These charges will be added to the final rental bill.<\/p><p data-start=\"288\" data-end=\"447\" data-is-last-node=\"\" data-is-only-node=\"\">Loss or damage to keys is <strong data-start=\"314\" data-end=\"382\">covered only if the Loss &amp; Damage Insurance package was selected<\/strong>. Without coverage, all costs remain fully payable by the renter.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2326\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2326\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What if I forgot something in my VPC rental vehicle?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2326\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2326\"><p data-start=\"60\" data-end=\"162\">Vehicles are inspected at drop-off. If personal items are found, we may contact you at our discretion.<\/p><p data-start=\"164\" data-end=\"238\">If items are left behind and recovery is requested, the following applies:<\/p><ul data-start=\"240\" data-end=\"445\"><li data-start=\"240\" data-end=\"321\"><p data-start=\"242\" data-end=\"321\"><strong data-start=\"242\" data-end=\"259\">Local return:<\/strong> T$100 delivery fee, payable in cash before release of items<\/p><\/li><li data-start=\"322\" data-end=\"445\"><p data-start=\"324\" data-end=\"445\"><strong data-start=\"324\" data-end=\"352\">Courier or EMS delivery:<\/strong> Available only for permitted items; all courier fees and charges apply and must be prepaid<\/p><\/li><\/ul><p data-start=\"447\" data-end=\"600\" data-is-last-node=\"\" data-is-only-node=\"\">VPC is <strong data-start=\"454\" data-end=\"473\">not responsible<\/strong> for personal items left in the vehicle. Recovery and delivery are provided as a courtesy only and are subject to availability.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2327\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2327\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Am I responsible for speeding ticket when driving VPC rental vehicle?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2327\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2327\"><p data-start=\"90\" data-end=\"280\">Yes. The renter is <strong data-start=\"109\" data-end=\"130\">fully responsible<\/strong> for all speeding tickets, parking violations, traffic offences, administrative fines, penalties, and related costs incurred during the rental period.<\/p><p data-start=\"282\" data-end=\"394\" data-is-last-node=\"\" data-is-only-node=\"\">All fines must be paid by the renter. An administration fee may apply for processing or recovery where required.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2328\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2328\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What if I have a flat tire or ran out of petrol when driving?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2328\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2328\"><p data-start=\"65\" data-end=\"158\">If you purchased insurance, the vehicle is supplied with a <strong data-start=\"124\" data-end=\"157\">spare tire and basic tool kit<\/strong>.<\/p><p data-start=\"160\" data-end=\"353\">If roadside assistance is required and our team must attend your location, a <strong data-start=\"237\" data-end=\"270\">T$350 roadside assistance fee<\/strong> applies unless a roadside assistance package was purchased at the time of booking.<\/p><p data-start=\"355\" data-end=\"470\" data-is-last-node=\"\" data-is-only-node=\"\">Costs for <strong data-start=\"365\" data-end=\"411\">tire repair, replacement, or fuel delivery<\/strong> are charged separately and added to the final rental bill.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2329\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2329\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I already paid for my rental, but on the drop-off, I was charged more. Why?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2329\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2329\"><p data-start=\"71\" data-end=\"157\">The final bill may exceed the original rental amount if any of the following occurred:<\/p><ul data-start=\"159\" data-end=\"579\"><li data-start=\"159\" data-end=\"218\"><p data-start=\"161\" data-end=\"218\">The vehicle was returned <strong data-start=\"186\" data-end=\"195\">later<\/strong> than the booked time<\/p><\/li><li data-start=\"219\" data-end=\"282\"><p data-start=\"221\" data-end=\"282\">The vehicle was returned with <strong data-start=\"251\" data-end=\"264\">less fuel<\/strong> than at pick-up<\/p><\/li><li data-start=\"283\" data-end=\"397\"><p data-start=\"285\" data-end=\"397\">Drop-off inspection identified <strong data-start=\"316\" data-end=\"354\">damage beyond normal wear and tear<\/strong> and no applicable insurance was in place<\/p><\/li><li data-start=\"398\" data-end=\"489\"><p data-start=\"400\" data-end=\"489\">The renter <strong data-start=\"411\" data-end=\"446\">breached the Terms &amp; Conditions<\/strong> or any provision of the Rental Agreement<\/p><\/li><li data-start=\"490\" data-end=\"579\"><p data-start=\"492\" data-end=\"579\">The vehicle was returned with <strong data-start=\"522\" data-end=\"579\">evidence of smoking, alcohol use, or excessive litter<\/strong><\/p><\/li><\/ul><p data-start=\"581\" data-end=\"703\" data-is-last-node=\"\" data-is-only-node=\"\">All additional charges are assessed at drop-off in accordance with the Terms &amp; Conditions and the signed Rental Agreement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23210\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-23210\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I unsubscribe from your emails?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23210\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-23210\"><p>Yes.<br data-start=\"45\" data-end=\"48\" \/>If you no longer wish to receive email communications, use the <strong data-start=\"111\" data-end=\"126\">Unsubscribe<\/strong> link located in the footer of any email.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23211\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-23211\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I paid for my rental vehicle in advance, but my circumstances have changed and I no longer need a rental. Will I receive  my payment back?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23211\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-23211\"><p data-start=\"167\" data-end=\"230\">Advance payments are <strong data-start=\"188\" data-end=\"206\">non-refundable<\/strong> except as stated below.<\/p><p data-start=\"232\" data-end=\"415\">A <strong data-start=\"234\" data-end=\"272\">partial refund of no more than 30%<\/strong> of the amount paid may be granted <strong data-start=\"307\" data-end=\"379\">only if the reservation is cancelled at least 25 working days before<\/strong> the scheduled vehicle pick-up date.<\/p><p data-start=\"417\" data-end=\"589\" data-is-last-node=\"\" data-is-only-node=\"\">Cancellations made after this period are <strong data-start=\"458\" data-end=\"489\">not eligible for any refund<\/strong>. All refunds, where applicable, are processed strictly in accordance with VPC\u2019s Terms &amp; Conditions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23212\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-23212\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I paid for insurance, then changed my mind and tried to get the insurance money back through a friend or third party. I was refused a refund, an official complaint was made, I was banned from renting again, and I even left a negative review- but VPC replied and nothing changed. What is happening?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23212\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-23212\"><p data-start=\"427\" data-end=\"560\">Insurance fees are <strong data-start=\"446\" data-end=\"500\">non-refundable once the Rental Agreement is signed<\/strong> or where insurance coverage has been activated or reserved.<\/p><p data-start=\"562\" data-end=\"752\">Attempts to recover insurance payments through <strong data-start=\"609\" data-end=\"626\">third parties<\/strong>, personal connections, pressure, or by bypassing VPC procedures constitute <strong data-start=\"702\" data-end=\"724\">serious misconduct<\/strong> and a <strong data-start=\"731\" data-end=\"751\">breach of policy<\/strong>.<\/p><p data-start=\"754\" data-end=\"807\">Where such conduct occurs, VPC reserves the right to:<\/p><ul data-start=\"808\" data-end=\"1087\"><li data-start=\"808\" data-end=\"839\"><p data-start=\"810\" data-end=\"839\">Refuse any insurance refund<\/p><\/li><li data-start=\"840\" data-end=\"871\"><p data-start=\"842\" data-end=\"871\">Terminate or refuse service<\/p><\/li><li data-start=\"872\" data-end=\"1026\"><p data-start=\"874\" data-end=\"1026\">Escalate the matter through <strong data-start=\"902\" data-end=\"944\">formal complaint or reporting channels<\/strong>, including notification to relevant institutions or employers where appropriate<\/p><\/li><li data-start=\"1027\" data-end=\"1087\"><p data-start=\"1029\" data-end=\"1087\"><strong data-start=\"1029\" data-end=\"1087\">Permanently ban the individual from all future rentals<\/strong><\/p><\/li><\/ul><p data-start=\"1089\" data-end=\"1256\">Negative reviews or public complaints <strong data-start=\"1127\" data-end=\"1189\">do not alter contractual outcomes or enforcement decisions<\/strong>. Replies to reviews are provided for record and transparency only.<\/p><p data-start=\"1258\" data-end=\"1407\">Once a matter has been formally addressed and enforcement action taken, it is considered <strong data-start=\"1347\" data-end=\"1356\">final<\/strong> and <strong data-start=\"1361\" data-end=\"1406\">not subject to reconsideration or dispute<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23213\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-23213\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What if rental vehicle was damaged during driving?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23213\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-23213\"><p data-start=\"63\" data-end=\"263\">Before vehicle handover, the renter must read and sign the <strong data-start=\"122\" data-end=\"146\">VPC Rental Agreement<\/strong>, which clearly sets out the renter\u2019s responsibilities and the amounts payable in the event of damage to the vehicle.<\/p><p data-start=\"265\" data-end=\"409\">The renter is <strong data-start=\"279\" data-end=\"310\">fully liable for any damage<\/strong> to the rental vehicle in accordance with the signed Rental Agreement and these Terms &amp; Conditions.<\/p><p data-start=\"411\" data-end=\"528\">Loss, Damage, or Partial Damage Insurance is strongly recommended to reduce or avoid repair charges where applicable.<\/p><p data-start=\"530\" data-end=\"740\" data-is-last-node=\"\" data-is-only-node=\"\">Failure to comply with the Rental Agreement or these Terms &amp; Conditions may result in the matter being <strong data-start=\"633\" data-end=\"683\">referred to the Courts of the Kingdom of Tonga<\/strong> and resolved strictly in accordance with <strong data-start=\"725\" data-end=\"739\">Tongan law<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23214\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-23214\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is your fuel policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23214\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-23214\"><p data-start=\"31\" data-end=\"119\">Rental vehicles are supplied with a <strong data-start=\"67\" data-end=\"88\">full tank of fuel<\/strong> and must be returned <strong data-start=\"110\" data-end=\"118\">full<\/strong>.<\/p><p data-start=\"121\" data-end=\"208\">If the vehicle is returned with less fuel than at pick-up, the following charges apply:<\/p><ul data-start=\"210\" data-end=\"245\"><li data-start=\"210\" data-end=\"245\"><p data-start=\"212\" data-end=\"245\"><strong data-start=\"212\" data-end=\"237\">Standard fuel charge:<\/strong> T$250<\/p><\/li><\/ul><p data-start=\"247\" data-end=\"301\"><strong data-start=\"247\" data-end=\"276\">Unavoidable circumstances<\/strong> are limited strictly to:<\/p><ul data-start=\"302\" data-end=\"421\"><li data-start=\"302\" data-end=\"333\"><p data-start=\"304\" data-end=\"333\"><strong data-start=\"304\" data-end=\"333\">Nationwide fuel shortages<\/strong><\/p><\/li><li data-start=\"334\" data-end=\"380\"><p data-start=\"336\" data-end=\"380\"><strong data-start=\"336\" data-end=\"380\">Early-morning airport return on a Monday<\/strong><\/p><\/li><li data-start=\"381\" data-end=\"421\"><p data-start=\"383\" data-end=\"421\"><strong data-start=\"383\" data-end=\"421\">Vehicle return on a public holiday<\/strong><\/p><\/li><\/ul><p data-start=\"423\" data-end=\"480\">In unavoidable circumstances, reduced fuel charges apply:<\/p><ul data-start=\"481\" data-end=\"568\"><li data-start=\"481\" data-end=\"525\"><p data-start=\"483\" data-end=\"525\">Less than half a tank missing: <strong data-start=\"514\" data-end=\"523\">T$100<\/strong><\/p><\/li><li data-start=\"526\" data-end=\"568\"><p data-start=\"528\" data-end=\"568\">Half a tank or less remaining: <strong data-start=\"559\" data-end=\"568\">T$200<\/strong><\/p><\/li><\/ul><p data-start=\"570\" data-end=\"700\" data-is-last-node=\"\" data-is-only-node=\"\">Fuel levels are assessed at drop-off and charges are added to the final rental bill in accordance with the VPC Terms &amp; Conditions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23215\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-23215\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">At the car return I received an invoice with additional charges payable. What happens if I refuse to pay applicable charges?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23215\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-23215\"><p data-start=\"57\" data-end=\"190\">If the renter refuses to pay any lawful charges due under the Rental Agreement or the Terms &amp; Conditions, VPC may, at its discretion:<\/p><ul data-start=\"192\" data-end=\"489\"><li data-start=\"192\" data-end=\"233\"><p data-start=\"194\" data-end=\"233\">Withhold release of deposits or bonds<\/p><\/li><li data-start=\"234\" data-end=\"297\"><p data-start=\"236\" data-end=\"297\">Charge the outstanding amount to the payment method on file<\/p><\/li><li data-start=\"298\" data-end=\"355\"><p data-start=\"300\" data-end=\"355\">Recover the amount through formal <strong data-start=\"334\" data-end=\"353\">debt collection<\/strong><\/p><\/li><li data-start=\"356\" data-end=\"418\"><p data-start=\"358\" data-end=\"418\">Report the matter to relevant authorities where applicable<\/p><\/li><li data-start=\"419\" data-end=\"489\"><p data-start=\"421\" data-end=\"489\">Commence <strong data-start=\"430\" data-end=\"489\">legal proceedings in the Courts of the Kingdom of Tonga<\/strong><\/p><\/li><\/ul><p data-start=\"491\" data-end=\"587\" data-is-last-node=\"\" data-is-only-node=\"\">All unpaid amounts remain <strong data-start=\"517\" data-end=\"540\">legally enforceable<\/strong> and recoverable in accordance with Tongan law.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23216\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"button\" aria-controls=\"elementor-tab-content-23216\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do you accept cash payments?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23216\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"region\" aria-labelledby=\"elementor-tab-title-23216\"><p data-start=\"34\" data-end=\"152\">Cash payments are <strong data-start=\"52\" data-end=\"68\">not accepted<\/strong> from private clients. All private rentals must be paid by <strong data-start=\"127\" data-end=\"151\">credit or debit card<\/strong>.<\/p><p data-start=\"154\" data-end=\"237\">Corporate clients may pay by <strong data-start=\"183\" data-end=\"236\">local bank cheque or approved government vouchers<\/strong>.<\/p><p data-start=\"239\" data-end=\"341\" data-is-last-node=\"\" data-is-only-node=\"\">Exceptions for returning clients may be granted <strong data-start=\"287\" data-end=\"317\">solely at VPC\u2019s discretion<\/strong> and are not guaranteed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23217\" class=\"elementor-tab-title\" data-tab=\"17\" role=\"button\" aria-controls=\"elementor-tab-content-23217\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I do not have my driver's license, but I have a photo of it in my phone. Can I rent a car from you?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23217\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"17\" role=\"region\" aria-labelledby=\"elementor-tab-title-23217\"><p data-start=\"72\" data-end=\"75\">No.<\/p><p data-start=\"77\" data-end=\"218\">Under the law, VPC must verify the <strong data-start=\"112\" data-end=\"180\">original physical driver\u2019s license or a valid electronic license<\/strong>. A photo or copy is <strong data-start=\"201\" data-end=\"217\">not accepted<\/strong>.<\/p><p data-start=\"220\" data-end=\"417\" data-is-last-node=\"\" data-is-only-node=\"\">If you do not present a valid physical or e-license at pick-up, the vehicle will <strong data-start=\"301\" data-end=\"320\">not be released<\/strong> and the booking may be <strong data-start=\"344\" data-end=\"373\">terminated without refund<\/strong>, in accordance with the Terms &amp; Conditions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23218\" class=\"elementor-tab-title\" data-tab=\"18\" role=\"button\" aria-controls=\"elementor-tab-content-23218\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I have a Leaner driver's license. Can I drive VPC Rental car?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23218\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"18\" role=\"region\" aria-labelledby=\"elementor-tab-title-23218\"><div class=\"flex flex-col text-sm pb-25\"><article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:ff9dd07f-e85b-4de7-8f5d-6d860527b970-34\" data-testid=\"conversation-turn-58\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm\/main:[--thread-content-margin:--spacing(6)] @w-lg\/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"01e019b6-82e3-4d87-af0e-791d52cb3532\" data-message-model-slug=\"gpt-5-2\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling\"><p data-start=\"74\" data-end=\"77\">No.<\/p><p data-start=\"79\" data-end=\"126\">To drive a VPC rental vehicle, the driver must:<\/p><ul data-start=\"127\" data-end=\"324\"><li data-start=\"127\" data-end=\"157\"><p data-start=\"129\" data-end=\"157\">Be <strong data-start=\"132\" data-end=\"157\">at least 21 years old<\/strong><\/p><\/li><li data-start=\"158\" data-end=\"208\"><p data-start=\"160\" data-end=\"208\">Have a <strong data-start=\"167\" data-end=\"208\">minimum of 3 years driving experience<\/strong><\/p><\/li><li data-start=\"209\" data-end=\"264\"><p data-start=\"211\" data-end=\"264\">Hold a <strong data-start=\"218\" data-end=\"264\">valid full (unrestricted) driver\u2019s license<\/strong><\/p><\/li><li data-start=\"265\" data-end=\"324\"><p data-start=\"267\" data-end=\"324\">Present the license for inspection and copying at pick-up<\/p><\/li><\/ul><p data-start=\"326\" data-end=\"392\" data-is-last-node=\"\" data-is-only-node=\"\">Learner, provisional, or restricted licenses are <strong data-start=\"375\" data-end=\"391\">not accepted<\/strong>.<\/p><\/div><\/div><\/div><\/div><div class=\"z-0 flex min-h-[46px] justify-start\">\u00a0<\/div><div class=\"mt-3 w-full empty:hidden\"><div class=\"text-center\">\u00a0<\/div><\/div><\/div><\/div><\/article><\/div><div class=\"pointer-events-none h-px w-px absolute bottom-0\" aria-hidden=\"true\" data-edge=\"true\">\u00a0<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23219\" class=\"elementor-tab-title\" data-tab=\"19\" role=\"button\" aria-controls=\"elementor-tab-content-23219\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do I need to apply for Tongan driver's license to rent your car?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23219\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"19\" role=\"region\" aria-labelledby=\"elementor-tab-title-23219\"><p data-start=\"91\" data-end=\"445\">Not necessarily.<\/p><p data-start=\"91\" data-end=\"445\">Under Tongan law, visitors may drive for up to 12 months using a valid overseas driver\u2019s license, subject to local regulations and recognition requirements.<\/p><p data-start=\"91\" data-end=\"445\"><strong>Requirements<\/strong><br \/>To rent and drive with VPC, your license must:<\/p><ul><li data-start=\"91\" data-end=\"445\">Be a valid, full (unrestricted) driver\u2019s license<\/li><li data-start=\"91\" data-end=\"445\">Be in English, or supported by an official translation<\/li><li data-start=\"91\" data-end=\"445\">Be presented as an original document at pick-up<\/li><\/ul><p><strong>Overseas licenses<\/strong><br \/>Acceptance of overseas licenses is subject to Tongan legal requirements.<\/p><p>VPC verifies license validity, type, and readability at the time of rental.<\/p><p><strong>International Driving Permit (IDP)<\/strong><\/p><p>An International Driving Permit (IDP) may be required if:<\/p><ul><li>The license is not in English<\/li><li>The license details are not clearly readable<\/li><\/ul><p>VPC reserves the right to request an IDP where necessary.<\/p><p><strong>Important<\/strong><br \/>The license must be carried at all times while driving.<\/p><p>Learner, provisional, or temporary licenses are not accepted.<\/p><p>Failure to meet these requirements may result in refusal of vehicle handover without a refund.<\/p><p><strong>Responsibility<\/strong><br \/>All drivers must comply with Tongan road laws and licensing requirements.<\/p><p>VPC is not responsible for any fines, penalties, or issues arising from non-compliance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23220\" class=\"elementor-tab-title\" data-tab=\"20\" role=\"button\" aria-controls=\"elementor-tab-content-23220\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I would like to use an airport free transfer but a day before or after my booking. Can I do it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23220\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"20\" role=\"region\" aria-labelledby=\"elementor-tab-title-23220\"><p data-start=\"77\" data-end=\"80\">No.<\/p><p data-start=\"82\" data-end=\"215\">Complimentary airport transfer is provided <strong data-start=\"125\" data-end=\"149\">only on the same day<\/strong> as vehicle <strong data-start=\"161\" data-end=\"182\">pick-up or return<\/strong>, in accordance with the booking.<\/p><p data-start=\"217\" data-end=\"331\">Airport transfers requested <strong data-start=\"245\" data-end=\"264\">before or after<\/strong> the booking dates are <strong data-start=\"287\" data-end=\"299\">not free<\/strong> and will be charged separately.<\/p><p data-start=\"333\" data-end=\"435\" data-is-last-node=\"\" data-is-only-node=\"\">All airport transfers outside the booked rental dates are subject to availability and applicable fees.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23221\" class=\"elementor-tab-title\" data-tab=\"21\" role=\"button\" aria-controls=\"elementor-tab-content-23221\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I did not book an insurance when was booking the car. Can I do it later?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23221\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"21\" role=\"region\" aria-labelledby=\"elementor-tab-title-23221\"><p data-start=\"79\" data-end=\"83\">Yes.<\/p><p data-start=\"85\" data-end=\"198\">Insurance may be purchased <strong data-start=\"112\" data-end=\"159\">at the time of signing the Rental Agreement<\/strong>, <strong data-start=\"161\" data-end=\"197\">before vehicle keys are released<\/strong>.<\/p><p data-start=\"200\" data-end=\"372\" data-is-last-node=\"\" data-is-only-node=\"\">Insurance cannot be added <strong data-start=\"226\" data-end=\"252\">after vehicle handover<\/strong>. Failure to select insurance may result in a <strong data-start=\"298\" data-end=\"316\">mandatory bond<\/strong> or full liability as set out in the Terms &amp; Conditions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23222\" class=\"elementor-tab-title\" data-tab=\"22\" role=\"button\" aria-controls=\"elementor-tab-content-23222\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Your booking system is broken- I want to book 1 day, and it charges me for two days.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23222\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"22\" role=\"region\" aria-labelledby=\"elementor-tab-title-23222\"><p data-start=\"87\" data-end=\"131\">The booking system is <strong data-start=\"109\" data-end=\"130\">working correctly<\/strong>.<\/p><p data-start=\"133\" data-end=\"300\">Complimentary airport transfer is available <strong data-start=\"177\" data-end=\"222\">only for bookings of two (2) days or more<\/strong>, as clearly stated in the <strong data-start=\"249\" data-end=\"276\">\u201cIncluded in the Price\u201d<\/strong> section on the website.<\/p><p data-start=\"302\" data-end=\"501\">If you attempt to book a <strong data-start=\"327\" data-end=\"345\">one-day rental<\/strong> while selecting <strong data-start=\"362\" data-end=\"394\">airport pick-up and drop-off<\/strong>, the system will automatically charge <strong data-start=\"433\" data-end=\"445\">two days<\/strong>, as airport transfers are not free for one-day rentals.<\/p><p data-start=\"503\" data-end=\"550\">If you wish to book <strong data-start=\"523\" data-end=\"539\">one day only<\/strong>, you must:<\/p><ul data-start=\"551\" data-end=\"711\"><li data-start=\"551\" data-end=\"596\"><p data-start=\"553\" data-end=\"596\">Collect the vehicle from the <strong data-start=\"582\" data-end=\"596\">VPC office<\/strong><\/p><\/li><li data-start=\"597\" data-end=\"639\"><p data-start=\"599\" data-end=\"639\">Return the vehicle to the <strong data-start=\"625\" data-end=\"639\">VPC office<\/strong><\/p><\/li><li data-start=\"640\" data-end=\"711\"><p data-start=\"642\" data-end=\"711\">Contact us to receive a <strong data-start=\"666\" data-end=\"685\">one-day invoice<\/strong> without airport transfers<\/p><\/li><\/ul><p data-start=\"713\" data-end=\"797\" data-is-last-node=\"\" data-is-only-node=\"\">Airport transfers are optional services and are <strong data-start=\"761\" data-end=\"777\">not included<\/strong> in one-day rentals.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23223\" class=\"elementor-tab-title\" data-tab=\"23\" role=\"button\" aria-controls=\"elementor-tab-content-23223\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do you track rental vehicles with GPS?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23223\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"23\" role=\"region\" aria-labelledby=\"elementor-tab-title-23223\"><p data-start=\"146\" data-end=\"279\">Some VPC rental vehicles are equipped with <strong data-start=\"189\" data-end=\"213\">GPS tracking devices<\/strong> for security, recovery, fleet management, and insurance purposes.<\/p><p data-start=\"281\" data-end=\"495\">By renting a vehicle from VPC, you <strong data-start=\"316\" data-end=\"343\">consent to GPS tracking<\/strong> in accordance with applicable law. GPS data may be used in the event of theft, unauthorised use, breach of contract, accidents, or recovery operations.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23224\" class=\"elementor-tab-title\" data-tab=\"24\" role=\"button\" aria-controls=\"elementor-tab-content-23224\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can you refuse to hand over the vehicle even if I paid?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23224\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"24\" role=\"region\" aria-labelledby=\"elementor-tab-title-23224\"><p data-start=\"565\" data-end=\"569\">Yes.<\/p><p data-start=\"571\" data-end=\"774\">VPC reserves the right to <strong data-start=\"597\" data-end=\"624\">refuse vehicle handover<\/strong> if, at pick-up, the renter appears <strong data-start=\"660\" data-end=\"773\">intoxicated, impaired, aggressive, unfit to drive, or unable to comply with legal or contractual requirements<\/strong>.<\/p><p data-start=\"776\" data-end=\"883\">In such cases, the booking may be <strong data-start=\"810\" data-end=\"839\">terminated without refund<\/strong>, in accordance with the Terms &amp; Conditions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23225\" class=\"elementor-tab-title\" data-tab=\"25\" role=\"button\" aria-controls=\"elementor-tab-content-23225\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I use the rental vehicle off-road, for work, or for other purposes?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23225\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"25\" role=\"region\" aria-labelledby=\"elementor-tab-title-23225\"><p data-start=\"969\" data-end=\"1010\">No, unless expressly approved in writing.<\/p><p data-start=\"1012\" data-end=\"1053\">Rental vehicles must <strong data-start=\"1033\" data-end=\"1040\">not<\/strong> be used for:<\/p><ul data-start=\"1054\" data-end=\"1234\"><li data-start=\"1054\" data-end=\"1074\"><p data-start=\"1056\" data-end=\"1074\">Off-road driving<\/p><\/li><li data-start=\"1075\" data-end=\"1102\"><p data-start=\"1077\" data-end=\"1102\">Racing or speed testing<\/p><\/li><li data-start=\"1103\" data-end=\"1139\"><p data-start=\"1105\" data-end=\"1139\">Towing or pushing other vehicles<\/p><\/li><li data-start=\"1140\" data-end=\"1183\"><p data-start=\"1142\" data-end=\"1183\">Sub-leasing or lending to third parties<\/p><\/li><li data-start=\"1184\" data-end=\"1234\"><p data-start=\"1186\" data-end=\"1234\">Commercial or business use not approved by VPC<\/p><\/li><\/ul><p data-start=\"1236\" data-end=\"1350\">Unauthorised use constitutes a <strong data-start=\"1267\" data-end=\"1285\">serious breach<\/strong> and may result in termination, repossession, and full liability.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23226\" class=\"elementor-tab-title\" data-tab=\"26\" role=\"button\" aria-controls=\"elementor-tab-content-23226\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why was a bond required and when will it be released?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23226\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"26\" role=\"region\" aria-labelledby=\"elementor-tab-title-23226\"><p data-start=\"1418\" data-end=\"1513\">If no insurance is selected, a <strong data-start=\"1449\" data-end=\"1467\">mandatory bond<\/strong> applies, as stated in the Terms &amp; Conditions.<\/p><p data-start=\"1515\" data-end=\"1541\">The bond is used to cover:<\/p><ul data-start=\"1542\" data-end=\"1638\"><li data-start=\"1542\" data-end=\"1552\"><p data-start=\"1544\" data-end=\"1552\">Damage<\/p><\/li><li data-start=\"1553\" data-end=\"1571\"><p data-start=\"1555\" data-end=\"1571\">Fuel shortages<\/p><\/li><li data-start=\"1572\" data-end=\"1581\"><p data-start=\"1574\" data-end=\"1581\">Fines<\/p><\/li><li data-start=\"1582\" data-end=\"1594\"><p data-start=\"1584\" data-end=\"1594\">Cleaning<\/p><\/li><li data-start=\"1595\" data-end=\"1638\"><p data-start=\"1597\" data-end=\"1638\">Other charges arising during the rental<\/p><\/li><\/ul><p data-start=\"1640\" data-end=\"1717\">Any unused balance is refunded <strong data-start=\"1671\" data-end=\"1716\">after final inspection and reconciliation<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23227\" class=\"elementor-tab-title\" data-tab=\"27\" role=\"button\" aria-controls=\"elementor-tab-content-23227\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I returned the car early. Can I get a refund for unused days?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23227\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"27\" role=\"region\" aria-labelledby=\"elementor-tab-title-23227\"><p data-start=\"1793\" data-end=\"1796\">No.<\/p><p data-start=\"1798\" data-end=\"1922\">Early returns are <strong data-start=\"1816\" data-end=\"1834\">not refundable<\/strong>. Rental charges are calculated per booking and calendar day, not based on actual usage.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23228\" class=\"elementor-tab-title\" data-tab=\"28\" role=\"button\" aria-controls=\"elementor-tab-content-23228\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I replaced two tires on a VPC rental vehicle to assist a local family I was staying with and then refused to pay for the replacement. I was informed that I am banned from renting from VPC again. Is this allowed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23228\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"28\" role=\"region\" aria-labelledby=\"elementor-tab-title-23228\"><p data-start=\"323\" data-end=\"327\">Yes.<\/p><p data-start=\"329\" data-end=\"541\">All rental vehicles, including <strong data-start=\"360\" data-end=\"495\">tires, batteries, number plates, registration and annual examination labels, and any other vehicle components or documents<\/strong>, remain the <strong data-start=\"508\" data-end=\"527\">property of VPC<\/strong> at all times.<\/p><p data-start=\"543\" data-end=\"826\">Replacing, removing, exchanging, or interfering with any of these items &#8211; for personal use or for the benefit of third parties, including a local family &#8211;\u00a0<strong data-start=\"698\" data-end=\"741\">without prior written approval from VPC<\/strong> constitutes a <strong data-start=\"756\" data-end=\"774\">serious breach<\/strong> of the Terms &amp; Conditions and the Rental Agreement.<\/p><p data-start=\"828\" data-end=\"1026\">Any loss, damage, replacement, or administrative consequence arising from such actions must be <strong data-start=\"923\" data-end=\"939\">paid in full<\/strong> by the renter. Refusal to pay entitles VPC to enforce contractual remedies, including:<\/p><ul data-start=\"1028\" data-end=\"1156\"><li data-start=\"1028\" data-end=\"1057\"><p data-start=\"1030\" data-end=\"1057\">Termination of the rental<\/p><\/li><li data-start=\"1058\" data-end=\"1114\"><p data-start=\"1060\" data-end=\"1114\">Recovery of all replacement and administrative costs<\/p><\/li><li data-start=\"1115\" data-end=\"1156\"><p data-start=\"1117\" data-end=\"1156\"><strong data-start=\"1117\" data-end=\"1156\">Permanent refusal of future service<\/strong><\/p><\/li><\/ul><p data-start=\"1158\" data-end=\"1383\">Permanent bans are lawful business decisions applied where contractual trust or property integrity is compromised. Such decisions are <strong data-start=\"1292\" data-end=\"1301\">final<\/strong> and are not affected by personal circumstances, intentions, or public complaints.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23229\" class=\"elementor-tab-title\" data-tab=\"29\" role=\"button\" aria-controls=\"elementor-tab-content-23229\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What happens if my booked vehicle becomes unavailable?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23229\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"29\" role=\"region\" aria-labelledby=\"elementor-tab-title-23229\"><p data-start=\"1991\" data-end=\"2194\">VPC reserves the right to <strong data-start=\"2017\" data-end=\"2050\">substitute the booked vehicle<\/strong> with a <strong data-start=\"2058\" data-end=\"2093\">similar or higher-class vehicle<\/strong> if the original vehicle becomes unavailable due to maintenance, damage, or unforeseen circumstances.<\/p><p data-start=\"2196\" data-end=\"2276\">Vehicle substitution does <strong data-start=\"2222\" data-end=\"2229\">not<\/strong> constitute grounds for cancellation or refund.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23230\" class=\"elementor-tab-title\" data-tab=\"30\" role=\"button\" aria-controls=\"elementor-tab-content-23230\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can additional administration fees apply after I paid my booking and insurance??<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23230\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"30\" role=\"region\" aria-labelledby=\"elementor-tab-title-23230\"><p data-start=\"2332\" data-end=\"2336\">Yes.<\/p><p data-start=\"2338\" data-end=\"2389\">An <strong data-start=\"2341\" data-end=\"2363\">administration fee<\/strong> may apply for processing:<\/p><ul data-start=\"2390\" data-end=\"2506\"><li data-start=\"2390\" data-end=\"2407\"><p data-start=\"2392\" data-end=\"2407\">Traffic fines<\/p><\/li><li data-start=\"2408\" data-end=\"2430\"><p data-start=\"2410\" data-end=\"2430\">Parking violations<\/p><\/li><li data-start=\"2431\" data-end=\"2448\"><p data-start=\"2433\" data-end=\"2448\">Damage claims<\/p><\/li><li data-start=\"2449\" data-end=\"2470\"><p data-start=\"2451\" data-end=\"2470\">Insurance matters<\/p><\/li><li data-start=\"2471\" data-end=\"2506\"><p data-start=\"2473\" data-end=\"2506\">Recovery or enforcement actions<\/p><\/li><\/ul><p data-start=\"2508\" data-end=\"2586\">All administration fees are charged in accordance with the Terms &amp; Conditions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23231\" class=\"elementor-tab-title\" data-tab=\"31\" role=\"button\" aria-controls=\"elementor-tab-content-23231\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I was charged extra and believe it was unfair. Why?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23231\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"31\" role=\"region\" aria-labelledby=\"elementor-tab-title-23231\"><p data-start=\"2332\" data-end=\"2336\">Additional charges apply where the vehicle is returned late, returned with less fuel than at pick-up, returned with damage beyond acceptable wear and tear, or where the Terms &amp; Conditions or Rental Agreement were breached. All charges are assessed at drop-off and enforced strictly in accordance with the signed agreement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23232\" class=\"elementor-tab-title\" data-tab=\"32\" role=\"button\" aria-controls=\"elementor-tab-content-23232\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">The vehicle had scratches or signs of use. Why wasn\u2019t this disclosed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23232\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"32\" role=\"region\" aria-labelledby=\"elementor-tab-title-23232\"><p data-start=\"2332\" data-end=\"2336\">All vehicles are supplied clean, roadworthy, and mechanically sound. Minor cosmetic wear, scratches, dents, or age-related marks are normal and do not affect performance. Cosmetic condition does not constitute grounds for complaint, exchange, refund, or cancellation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23233\" class=\"elementor-tab-title\" data-tab=\"33\" role=\"button\" aria-controls=\"elementor-tab-content-23233\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I returned the vehicle early. Why was no refund given?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23233\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"33\" role=\"region\" aria-labelledby=\"elementor-tab-title-23233\"><p>Rental charges are calculated per <strong data-start=\"1084\" data-end=\"1119\">calendar day and booking period<\/strong>, not based on actual usage. Early returns are <strong data-start=\"1166\" data-end=\"1184\">non-refundable<\/strong>, as stated in the Terms &amp; Conditions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23234\" class=\"elementor-tab-title\" data-tab=\"34\" role=\"button\" aria-controls=\"elementor-tab-content-23234\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I disagree with the fuel charge applied at drop-off.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23234\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"34\" role=\"region\" aria-labelledby=\"elementor-tab-title-23234\"><p>Vehicles are supplied with a full tank and must be returned full. Where fuel is missing, charges are applied strictly in accordance with the Fuel Policy. Reduced charges apply only in clearly defined unavoidable circumstances. Disagreement does not invalidate the policy.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23235\" class=\"elementor-tab-title\" data-tab=\"35\" role=\"button\" aria-controls=\"elementor-tab-content-23235\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I feel staff were rude or unhelpful.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23235\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"35\" role=\"region\" aria-labelledby=\"elementor-tab-title-23235\"><p>VPC requires calm, respectful, and professional conduct from customers at all times. Enforcement of Terms &amp; Conditions or refusal to grant exceptions does not constitute misconduct and does not affect the validity of charges or decisions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23236\" class=\"elementor-tab-title\" data-tab=\"36\" role=\"button\" aria-controls=\"elementor-tab-content-23236\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I was refused a vehicle even though I had already paid.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23236\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"36\" role=\"region\" aria-labelledby=\"elementor-tab-title-23236\"><p>Payment does not guarantee vehicle handover. VPC reserves the right to refuse handover where a customer appears intoxicated, impaired, aggressive, unfit to drive, or unable to comply with legal or contractual requirements. No refund is guaranteed in such cases.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23237\" class=\"elementor-tab-title\" data-tab=\"37\" role=\"button\" aria-controls=\"elementor-tab-content-23237\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">My rental vehicle was repossessed and I believe it was excessive.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23237\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"37\" role=\"region\" aria-labelledby=\"elementor-tab-title-23237\"><p>Vehicle repossession occurs only where the Terms &amp; Conditions or Rental Agreement are materially breached, including unauthorised drivers, unauthorised use, misuse, or safety concerns. Repossession is a lawful contractual remedy.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23238\" class=\"elementor-tab-title\" data-tab=\"38\" role=\"button\" aria-controls=\"elementor-tab-content-23238\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I left a negative review but nothing changed. Why?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23238\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"38\" role=\"region\" aria-labelledby=\"elementor-tab-title-23238\"><p>Public reviews do not alter contractual rights or obligations. Lawful enforcement actions, including refusal of service, repossession, or permanent bans, remain valid regardless of reviews.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23239\" class=\"elementor-tab-title\" data-tab=\"39\" role=\"button\" aria-controls=\"elementor-tab-content-23239\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I was banned from renting again and wasn\u2019t given an explanation.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23239\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"39\" role=\"region\" aria-labelledby=\"elementor-tab-title-23239\"><p>VPC reserves the right to permanently refuse future service where customer conduct breaches policy or poses risk to staff, property, or public safety. Permanent bans are lawful business decisions and do not require explanation or reconsideration.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23240\" class=\"elementor-tab-title\" data-tab=\"40\" role=\"button\" aria-controls=\"elementor-tab-content-23240\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I expected free airport transfers but was charged.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23240\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"40\" role=\"region\" aria-labelledby=\"elementor-tab-title-23240\"><p>Complimentary airport transfer is available <strong data-start=\"3170\" data-end=\"3215\">only for bookings of two (2) days or more<\/strong>. One-day rentals with airport pick-up or drop-off incur charges or require office collection and return.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23241\" class=\"elementor-tab-title\" data-tab=\"41\" role=\"button\" aria-controls=\"elementor-tab-content-23241\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">My bond refund took time. Why?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23241\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"41\" role=\"region\" aria-labelledby=\"elementor-tab-title-23241\"><p>Bond refunds are processed only after final inspection and reconciliation of fuel, damage, fines, cleaning, and applicable charges. Processing timeframes are standard and do not constitute grounds for dispute.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23242\" class=\"elementor-tab-title\" data-tab=\"42\" role=\"button\" aria-controls=\"elementor-tab-content-23242\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I was charged for damage I didn\u2019t notice at pick-up.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23242\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"42\" role=\"region\" aria-labelledby=\"elementor-tab-title-23242\"><p>The renter confirms acceptance of vehicle condition at pick-up. Failure to raise issues before departure is deemed acceptance. Damage identified at drop-off is assessed accordingly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23243\" class=\"elementor-tab-title\" data-tab=\"43\" role=\"button\" aria-controls=\"elementor-tab-content-23243\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I asked for an exception and it was refused.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23243\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"43\" role=\"region\" aria-labelledby=\"elementor-tab-title-23243\"><p>Terms &amp; Conditions apply equally to all customers. Exceptions are not guaranteed. Refusal to grant an exception does not constitute unfair treatment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23244\" class=\"elementor-tab-title\" data-tab=\"44\" role=\"button\" aria-controls=\"elementor-tab-content-23244\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I don\u2019t agree with the insurance or bond requirement.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23244\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"44\" role=\"region\" aria-labelledby=\"elementor-tab-title-23244\"><p>Insurance is optional. Where insurance is declined, a mandatory bond applies. These requirements are non-negotiable.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-23245\" class=\"elementor-tab-title\" data-tab=\"45\" role=\"button\" aria-controls=\"elementor-tab-content-23245\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I threatened legal action and received no response.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-23245\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"45\" role=\"region\" aria-labelledby=\"elementor-tab-title-23245\"><p>VPC does not engage in informal legal threats. Any legal matters are handled strictly through formal legal channels in accordance with the laws of the Kingdom of Tonga.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Have you not found the answer to your question? Get in touch VPC Rentals Frequently Asked Questions &amp; Our Answers Dear Guest, You are about to trust us with your time, your travel experience, and your safety on the roads of Tonga, and we truly value and appreciate that trust- with every booking. #WeDoOurBest is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-8780","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/wp-json\/wp\/v2\/pages\/8780","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/wp-json\/wp\/v2\/comments?post=8780"}],"version-history":[{"count":114,"href":"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/wp-json\/wp\/v2\/pages\/8780\/revisions"}],"predecessor-version":[{"id":18242,"href":"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/wp-json\/wp\/v2\/pages\/8780\/revisions\/18242"}],"wp:attachment":[{"href":"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/wp-json\/wp\/v2\/media?parent=8780"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}