{"id":8840,"date":"2024-09-03T20:20:12","date_gmt":"2024-09-03T07:20:12","guid":{"rendered":"http:\/\/vpcrental.club\/public_html\/vpcrental.club\/?page_id=8840"},"modified":"2026-10-15T02:45:18","modified_gmt":"2026-10-14T13:45:18","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/terms-conditions\/","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8840\" class=\"elementor elementor-8840\">\n\t\t\t\t<div class=\"elementor-element elementor-element-141d017 e-flex e-con-boxed e-con e-parent\" data-id=\"141d017\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c02d633 e-con-full ova-container-height-fit e-flex e-con e-child\" data-id=\"c02d633\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58c3a31 elementor-widget__width-initial elementor-widget elementor-widget-remons_elementor_ova_search\" data-id=\"58c3a31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"remons_elementor_ova_search.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"ova_wrap_search\">\n\t\t\t<form role=\"search\" method=\"get\" class=\"search-form\" action=\"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/\">\n\t\t\t\t<div class=\"search-input-wrap \">\n\t\t\t\t\t\n\t\t\t\t\t<input\n\t\t\t\t\t\ttype=\"search\"\n\t\t\t\t\t\tclass=\"search-field\"\n\t\t\t\t\t\tname=\"s\"\n\t\t\t\t\t\tvalue=\"\"\n\t\t\t\t\t\tplaceholder=\"Search\"\n\t\t\t\t\t\ttitle=\"Search for:\"\n\t\t\t\t\t\/>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<button type=\"submit\" class=\"search-submit\" aria-label=\"Search\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"flaticon flaticon-magnifying-glass\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/form>\t\t\t\t\t\t\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aa5956 elementor-widget__width-initial elementor-widget elementor-widget-remons_elementor_heading\" data-id=\"2aa5956\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"remons_elementor_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"ova-heading\">\n            <div class=\"top-heading\">\n            \t\t\t\t\t\t<div class=\"title-wrapper\" style=\"position: relative;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"title\">Need more information about our terms &amp; conditions?<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t            <\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34341e8 elementor-widget elementor-widget-remons_elementor_contact_info\" data-id=\"34341e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"remons_elementor_contact_info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"ova-contact-info top\">\n\t\t\t\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"ovaicon ovaicon-phone-call\"><\/i>\t\t\t\t<\/div>\t\n\t\t\t\t\t\t<div class=\"contact\">\n\t\t\t\t\t\t\t\t\t<ul class=\"info\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+19804803562\" target=\"_self\">\n\t\t\t\t\t\t\t\t\t\t\t\tGet in touch\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a81e4e e-con-full e-flex e-con e-child\" data-id=\"6a81e4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd42d10 elementor-widget elementor-widget-remons_elementor_heading\" data-id=\"dd42d10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"remons_elementor_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"ova-heading\">\n            <div class=\"top-heading\">\n            \t\t\t\t\t\t<div class=\"sub-title-wrapper top\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"sub_pre\" src=\"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/wp-content\/uploads\/2024\/10\/logo_small.png\" alt=\"VPC provides you with tailored car rental services for your seamless driving experience and satisfaction. \n#We Do Our Best is our maxim, and we work and live up to it. This page is to give you a general idea of what we offer you and expect in return. \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"sub-title\">VPC Rental Club Terms &amp; Conditions<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"title-wrapper\" style=\"position: relative;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"title\">VPC provides you with tailored car rental services for your seamless driving experience and satisfaction. \n#We Do Our Best is our maxim, and we work and live up to it. This page is to give you a general idea of what we offer you and expect in return. <\/h6>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t            <\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0075bd elementor-widget elementor-widget-text-editor\" data-id=\"c0075bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>TERMS &amp; CONDITIONS<\/h1><p><strong>VPC Services and Rentals \/ VPC Very Popular Cars<\/strong><\/p><p><strong>Last updated: 15 October 2026<\/strong><\/p><p>These Terms &amp; Conditions (\u201cTerms\u201d) apply to all vehicle rentals, bookings, payments, website use, communications and in-person interactions with <strong>VPC Services and Rentals \/ VPC Very Popular Cars<\/strong> (\u201cVPC\u201d, \u201cwe\u201d, \u201cus\u201d, \u201cour\u201d).<\/p><p>By making a booking, accepting these Terms during checkout, entering into a rental agreement or using our rental services, you agree to the applicable provisions of these Terms.<\/p><div><hr \/><\/div><h3>1. RESPECTFUL COMMUNICATION &amp; CONDUCT<\/h3><p>We are committed to providing a professional, safe and welcoming car-rental experience.<\/p><p>All customers must communicate respectfully and professionally with VPC staff and other customers.<\/p><p><strong>Zero tolerance<\/strong><\/p><p>Discrimination, harassment, intimidation, threats, abusive language or antisocial conduct towards staff or other customers may result in refusal of service, termination of an interaction or cancellation of a booking, subject to applicable law and any refund rights.<\/p><p>Personal questions or comments regarding staff members&#8217; backgrounds, beliefs, identities or private lives are not appropriate in rental-service interactions.<\/p><p>VPC reserves the right to:<\/p><ul><li><p>End an abusive or threatening interaction.<\/p><\/li><li><p>Require a person to leave the premises.<\/p><\/li><li><p>Refuse service where there are legitimate safety or operational grounds.<\/p><\/li><li><p>Cancel a booking in accordance with these Terms and applicable law.<\/p><\/li><li><p>Refuse future service where reasonably justified.<\/p><\/li><\/ul><p><strong>Office conduct<\/strong><\/p><p>Customers must not attend our office while intoxicated, impaired or behaving in a manner that presents a safety concern.<\/p><p>For hygiene, safety and comfort, the office door must remain closed. Please knock before entering and close the door behind you.<\/p><div><hr \/><\/div><h3>2. COMMUNICATION POLICY (EMAIL, PHONE &amp; CHAT)<\/h3><p><strong>Email is VPC&#8217;s official channel for rental-related customer correspondence.<\/strong><\/p><p>All matters requiring review, action, confirmation or a documented response must be submitted by email, including:<\/p><ul><li><p>Booking enquiries and changes.<\/p><\/li><li><p>Payment enquiries.<\/p><\/li><li><p>Vehicle collection and return arrangements.<\/p><\/li><li><p>Insurance and damage matters.<\/p><\/li><li><p>Complaints and disputes.<\/p><\/li><li><p>Requests requiring management approval.<\/p><\/li><\/ul><p>VPC uses email correspondence for due diligence, accurate record-keeping and the protection of both customers and the business.<\/p><p>Telephone calls, SMS and WhatsApp are not substitutes for official email correspondence. Messages received through those channels do not constitute formal notification or approval unless VPC expressly confirms the arrangement through an authorised channel.<\/p><p>Emergency telephone contact may be used where immediate assistance is required, particularly in matters involving road safety or accidents.<\/p><p><strong>Office hours<\/strong><\/p><p>Monday\u2013Friday: 08:30\u201317:30<br \/>Saturday: 10:30\u201314:30<br \/>Sunday: Closed<\/p><p>Customers should not expect routine office correspondence or in-person service on Sundays.<\/p><p>Misuse of communication channels includes:<\/p><ul><li><p>Repeated enquiries already answered in booking documents, confirmation emails, FAQs or these Terms.<\/p><\/li><li><p>Abusive or offensive messages.<\/p><\/li><li><p>Excessive or unreasonable messaging.<\/p><\/li><li><p>Threatening, harassing or manipulative conduct.<\/p><\/li><\/ul><p>VPC may reasonably limit or discontinue non-essential communications where misuse occurs, without restricting legally required notices or legitimate emergency reporting.<\/p><p><strong>Response timing<\/strong><\/p><p>Messages received significantly in advance of a booking may be reviewed closer to the rental date.<\/p><p>For bookings more than one week away, responses may be provided approximately 2\u20133 days before scheduled collection, where the enquiry does not require earlier action.<\/p><p>This does not constitute refusal of communication.<\/p><div><hr \/><\/div><h3>3. BOOKINGS &amp; CONFIRMATION<\/h3><p><strong>Minimum rental period<\/strong><\/p><p>The minimum rental period for VPC vehicle bookings is <strong>three (3) calendar days<\/strong>.<\/p><p>Bookings for fewer than three calendar days are not accepted.<\/p><p>Rental charges are calculated on a calendar-day basis, not in consecutive 24-hour periods.<\/p><p>The three-day minimum applies to new bookings made from the effective date of this policy. Existing confirmed bookings remain subject to the rental duration accepted at the time of booking.<\/p><p><strong>Booking confirmation<\/strong><\/p><ul><li><p>VPC does not accept unpaid reservations.<\/p><\/li><li><p>Vehicles are provided only for fully prepaid and confirmed bookings, except where VPC expressly authorises a different payment arrangement.<\/p><\/li><li><p>Selecting a vehicle or submitting an enquiry does not guarantee availability.<\/p><\/li><li><p>A booking is confirmed only when VPC&#8217;s applicable payment and confirmation requirements have been satisfied.<\/p><\/li><\/ul><p>Following successful online booking and payment, an automated confirmation email is normally issued within 1\u20133 days.<\/p><p>Customers should check both their Inbox and Spam folders.<\/p><p>If payment has been charged but confirmation has not been received within three days, customers must contact VPC by email and provide:<\/p><ul><li><p>Booking number, if available.<\/p><\/li><li><p>Vehicle details.<\/p><\/li><li><p>Booking dates.<\/p><\/li><li><p>Relevant payment information.<\/p><\/li><\/ul><h3>3A. WALK-IN ENQUIRIES<\/h3><p>Walk-in enquiries are served subject to immediate vehicle availability only.<\/p><p>VPC does not guarantee vehicle availability without a confirmed and fully prepaid booking or an expressly approved alternative arrangement.<\/p><p>If no suitable vehicle is available, VPC is under no obligation to provide an alternative.<\/p><p>The standard minimum rental period remains three calendar days.<\/p><div><hr \/><\/div><h3>4. CHARGES &amp; PAYMENT<\/h3><p><strong>Rental charging<\/strong><\/p><p>Rental fees are charged <strong>per calendar day<\/strong>, not per 24-hour period.<\/p><p>The minimum chargeable rental period is three calendar days.<\/p><p><strong>Pricing<\/strong><\/p><p>VPC may offer:<\/p><ul><li><p>Weekday rates.<\/p><\/li><li><p>Discounted weekend rates.<\/p><\/li><li><p>Promotional or loyalty discounts where applicable.<\/p><\/li><\/ul><p>The applicable rental price is the price confirmed for the accepted booking, subject to disclosed additional charges and approved changes.<\/p><p><strong>Payment<\/strong><\/p><ul><li><p>Full payment is required to confirm a booking unless VPC expressly authorises another arrangement.<\/p><\/li><li><p>VPC uses a secure online payment gateway with a Tongan banking provider.<\/p><\/li><li><p>Online payment is the preferred payment method.<\/p><\/li><li><p>Any applicable transaction or processing fees must be disclosed before payment.<\/p><\/li><\/ul><p>Failure to complete an agreed payment arrangement may affect vehicle release or continued rental eligibility.<\/p><div><hr \/><\/div><h3>5. DRIVER ELIGIBILITY &amp; DOCUMENTS<\/h3><p>The renter and each authorised driver must provide the required original identity and driving documents.<\/p><p>These include:<\/p><ul><li><p>A valid passport or other accepted identification.<\/p><\/li><li><p>A valid full, unrestricted driving licence.<\/p><\/li><\/ul><p>Drivers must:<\/p><ul><li><p>Be at least <strong>21 years old<\/strong>.<\/p><\/li><li><p>Have at least <strong>three years of driving experience<\/strong>.<\/p><\/li><li><p>Hold a licence legally recognised for driving in Tonga.<\/p><\/li><li><p>Carry their driving licence whenever operating the vehicle.<\/p><\/li><\/ul><p>Overseas driving licences must satisfy applicable Tongan requirements. An English translation or International Driving Permit may be required or recommended depending on the licence.<\/p><p>VPC may refuse vehicle release where eligibility or documentation requirements are not satisfied.<\/p><div><hr \/><\/div><h3>6. INSURANCE &amp; BOND<\/h3><p>VPC offers four insurance options, with applicable coverage, prices and exclusions explained in the relevant booking information.<\/p><p>Insurance is mandatory for renters travelling with children under 12.<\/p><p>Insurance is mandatory for renters arriving by cruise ship.<\/p><p>For other customers who do not select an insurance option, a mandatory bond of <strong>T$550<\/strong> applies.<\/p><p><strong>Damage handling<\/strong><\/p><p>Where a bond applies:<\/p><ul><li><p>Eligible damage and associated costs may be deducted from the bond.<\/p><\/li><li><p>Any unused balance will be refunded following assessment.<\/p><\/li><li><p>Costs exceeding the bond remain payable by the renter where legally recoverable.<\/p><\/li><\/ul><p>Insurance coverage is subject to the conditions and exclusions of the insurance product selected.<\/p><div><hr \/><\/div><h3>7. RECEIVING YOUR RENTAL VEHICLE<\/h3><p><strong>Office working hours<\/strong><\/p><p>Monday\u2013Friday: 08:30\u201317:30<br \/>Saturday: 10:30\u201314:30<br \/>Sunday: Closed<\/p><p><strong>Scheduled vehicle collection and return arrangements<\/strong><\/p><p>Monday\u2013Friday: 09:30\u201316:30<br \/>Saturday: 11:30\u201313:30<\/p><p>Vehicle release outside scheduled operating hours is not guaranteed and depends on staff availability and prior approval.<\/p><p>Collection instructions are normally provided <strong>1\u20132 days before arrival<\/strong>.<\/p><p>Customers arriving by cruise ship collect their rentals from the VPC office.<\/p><p>Customers arriving by inter-island ferry may be collected from the domestic wharf according to confirmed arrangements.<\/p><p>At international and domestic airports, vehicles are collected from designated locations only.<\/p><p><strong>VPC does not conduct vehicle collection from airport arrival areas.<\/strong><\/p><p><strong>Waiting period<\/strong><\/p><p>The first <strong>one hour<\/strong> after the confirmed collection time is complimentary, provided the vehicle has been made available in accordance with the booking.<\/p><p>After the complimentary waiting period, an additional waiting charge of <strong>T$100 per hour<\/strong> may apply where VPC staff or delivery resources are required to remain at the location.<\/p><p>The customer must notify VPC promptly if delayed.<\/p><h4>VEHICLE DISPATCH, PICK-UP AND CUSTOMER NO-SHOW<\/h4><p><strong>1. Customer responsibility to attend<\/strong><\/p><p>The customer is responsible for attending the confirmed collection location at the date and time specified in the booking confirmation and for being legally eligible and ready to take possession of the vehicle.<\/p><p>The customer must promptly notify VPC if delayed or unable to attend.<\/p><p><strong>2. Dispatch of the vehicle<\/strong><\/p><p>Where a booking requires VPC to prepare, allocate, transport or dispatch a vehicle to a confirmed collection location, VPC will be considered to have made the vehicle available where:<\/p><p>(a) The booked vehicle, or an authorised substitute permitted under these Terms, has been allocated.<\/p><p>(b) The vehicle has been dispatched to or made available at the confirmed collection location within a reasonable period of the agreed time.<\/p><p>(c) VPC can provide reasonable evidence of dispatch, arrival or availability.<\/p><p>A customer&#8217;s failure to attend or collect a vehicle does not, by itself, establish a failure by VPC to provide the booked service.<\/p><p><strong>3. Proof of dispatch and attendance<\/strong><\/p><p>Reasonable evidence may include:<\/p><ul><li><p>Vehicle GPS or location records.<\/p><\/li><li><p>Date- or time-stamped photographs or video.<\/p><\/li><li><p>Staff dispatch or delivery records.<\/p><\/li><li><p>Vehicle movement records.<\/p><\/li><li><p>Telephone call records.<\/p><\/li><li><p>SMS, email or other electronic records.<\/p><\/li><li><p>Records of attempted contact.<\/p><\/li><li><p>Contemporaneous staff notes or statements.<\/p><\/li><li><p>Other reasonably reliable operational evidence.<\/p><\/li><\/ul><p>Such records may be relied upon subject to applicable law.<\/p><p><strong>4. Waiting period<\/strong><\/p><p>The standard complimentary waiting period is <strong>one hour<\/strong> from the confirmed collection time unless another period is expressly agreed.<\/p><p>VPC may extend this period where operationally practical.<\/p><p>Any extension is discretionary and does not oblige VPC to delay another booking, employee, driver or scheduled service.<\/p><p><strong>5. Customer no-show<\/strong><\/p><p>A booking may be classified as a <strong>Customer No-Show<\/strong> where:<\/p><p>(a) The vehicle has been dispatched or made available as agreed.<\/p><p>(b) The customer has not attended and collected the vehicle within the applicable waiting period.<\/p><p>(c) No alternative arrangement acceptable to VPC has been agreed.<\/p><p>(d) VPC has made a reasonable attempt to contact the customer where reasonably practical.<\/p><p>Customers remain responsible for providing accurate contact details and attending the confirmed collection.<\/p><p><strong>6. Effect of a customer no-show<\/strong><\/p><p>Following classification as a Customer No-Show, VPC may:<\/p><ul><li><p>Withdraw the vehicle from the collection location.<\/p><\/li><li><p>Stop holding the vehicle exclusively for the customer.<\/p><\/li><li><p>Return it to the operating base.<\/p><\/li><li><p>Allocate it to another booking.<\/p><\/li><li><p>Require a new collection arrangement if the customer subsequently requests the vehicle.<\/p><\/li><\/ul><p>A no-show does not automatically cancel costs already incurred or services already performed.<\/p><p><strong>7. Charges and refunds following a no-show<\/strong><\/p><p>Where VPC has prepared, allocated and dispatched the vehicle, reasonable costs incurred and charges permitted under the accepted booking conditions may remain payable or non-refundable to the extent permitted by law.<\/p><p>These provisions are intended to address genuine operational and commercial losses, not impose unlawful penalties.<\/p><p>Nothing excludes refunds or remedies required under applicable law.<\/p><p><strong>8. Re-dispatch<\/strong><\/p><p>Where VPC agrees to make a vehicle available following a no-show, a reasonable additional re-dispatch or delivery charge may apply.<\/p><p>Re-dispatch does not automatically extend the original rental period.<\/p><p><strong>9. Circumstances outside the customer&#8217;s control<\/strong><\/p><p>VPC may reasonably waive or reduce charges or approve alternative arrangements where exceptional circumstances are adequately documented.<\/p><p>An exception granted in one case does not establish an entitlement in another.<\/p><p><strong>10. VPC failure to attend<\/strong><\/p><p>The Customer No-Show provisions do not apply where VPC has failed to make the vehicle substantially available in accordance with the confirmed booking and that failure was not caused by the customer.<\/p><p>Nothing limits rights or remedies that cannot lawfully be excluded under Tongan law.<\/p><div><hr \/><\/div><h3>8. AIRPORT TRANSFERS<\/h3><p>Airport transfer arrangements are available for eligible confirmed bookings of <strong>three calendar days or more<\/strong>, subject to the collection and return locations and services included in the booking.<\/p><p>Transfers outside confirmed booking dates are not complimentary unless expressly agreed by VPC.<\/p><p>All airport collection and return instructions must be followed.<\/p><div><hr \/><\/div><h3>9. AIRPORT DROP-OFF (SELF-DRIVING)<\/h3><p>When returning a vehicle at an airport, the renter must:<\/p><ul><li><p>Park in the designated location.<\/p><\/li><li><p>Pay applicable parking fees directly to the attendant.<\/p><\/li><li><p>Return the vehicle with at least the fuel level recorded at collection.<\/p><\/li><li><p>Remove all personal belongings.<\/p><\/li><li><p>Leave the vehicle clean and free of rubbish.<\/p><\/li><li><p>Return the keys as instructed.<\/p><\/li><li><p>Leave the parking receipt on the dashboard where required.<\/p><\/li><\/ul><p>Failure to comply may result in applicable charges or affect future rental eligibility.<\/p><div><hr \/><\/div><h3>10. VEHICLE CUSTODY DURING YOUR RENTAL<\/h3><p>VPC vehicles must remain under appropriate renter custody while the renter is responsible for them.<\/p><p>If, during the rental, the renter intends to:<\/p><ul><li><p>Travel to another island.<\/p><\/li><li><p>Leave Tonga temporarily.<\/p><\/li><li><p>Stay overnight elsewhere without the vehicle.<\/p><\/li><li><p>Otherwise be unable to maintain direct custody of the vehicle.<\/p><\/li><\/ul><p>The renter must notify VPC and arrange for the vehicle to be returned to the VPC office car park, with keys handed to the team, unless another arrangement is expressly approved.<\/p><p>Vehicles must not be left unattended at airports, ferry terminals, workplaces, accommodation premises or public areas contrary to approved arrangements.<\/p><p>Customers with flights, ferries or scheduled departures should inform VPC in advance.<\/p><p>VPC may assist with coordinating vehicle return, transport to the airport or wharf, and handover arrangements where operationally available.<\/p><div><hr \/><\/div><h3>11. VEHICLE CONDITION<\/h3><p>Vehicles are supplied clean, roadworthy, mechanically sound and with a recorded fuel level at the commencement of the rental.<\/p><p><strong>A full tank of fuel is not guaranteed. Fuel arrangements are governed by Section 15.<\/strong><\/p><p>Minor cosmetic wear, scratches, dents and age-related marks that do not materially affect safe operation do not, by themselves, establish grounds for vehicle exchange, cancellation or refund.<\/p><p>The renter should inspect the vehicle and promptly report any material concern at collection.<\/p><p>Vehicles may be photographed or video-recorded before and after each rental. These records may be used to assess condition, cleanliness, fuel level and damage.<\/p><div><hr \/><\/div><h3>12. VEHICLE EXCHANGE &amp; SUBSTITUTION<\/h3><p>Vehicle exchanges or upgrades are not automatically granted for personal preference, cosmetic reasons or change of mind.<\/p><p>An exchange may be considered where a verified mechanical fault materially affects safe operation.<\/p><p>VPC may substitute a booked vehicle with a similar or higher-class vehicle if the original becomes unavailable due to unforeseen circumstances.<\/p><p>A suitable substitution does not automatically entitle the renter to cancel or receive a refund, subject to applicable law and whether the substitute materially fulfils the confirmed booking.<\/p><p>Tyre damage, punctures and road-related incidents remain subject to the renter&#8217;s obligations and any applicable insurance coverage.<\/p><div><hr \/><\/div><h3>13. DAMAGES TO THE VEHICLE<\/h3><p>The renter and Primary Driver are responsible for damage, loss and associated costs arising during the rental to the extent provided by the applicable rental agreement, insurance terms and law.<\/p><p>This may include:<\/p><ul><li><p>Collision and rollover.<\/p><\/li><li><p>Theft.<\/p><\/li><li><p>Tyre damage.<\/p><\/li><li><p>Vandalism.<\/p><\/li><li><p>Fire and flood.<\/p><\/li><li><p>Road-related incidents.<\/p><\/li><li><p>Other damage occurring during the rental period.<\/p><\/li><\/ul><p><strong>In the event of an accident or serious incident:<\/strong><\/p><ul><li><p>Contact Tonga Police on <strong>922<\/strong> where police assistance or reporting is required.<\/p><\/li><li><p>Notify VPC without delay.<\/p><\/li><li><p>Follow reasonable incident-reporting and evidence-preservation instructions.<\/p><\/li><\/ul><p>Failure to comply with applicable incident procedures may affect insurance coverage where the insurance terms lawfully provide for that consequence.<\/p><div><hr \/><\/div><h3>14. LOST KEYS, LOCKOUTS &amp; FLAT TYRES<\/h3><p><strong>Optional coverage<\/strong><\/p><ul><li><p>Happy Drive \u2013 <strong>T$60\/day<\/strong><\/p><\/li><li><p>24\/7 Car Assist \u2013 <strong>T$30\/day<\/strong><\/p><\/li><\/ul><p><strong>Without applicable coverage<\/strong><\/p><ul><li><p>Roadside assistance: <strong>T$350<\/strong><\/p><\/li><li><p>Lost keys: <strong>T$300<\/strong><\/p><\/li><li><p>Flat tyre repair: <strong>T$300<\/strong><\/p><\/li><li><p>Locked keys: <strong>T$150<\/strong><\/p><\/li><\/ul><p>Charges are subject to the applicable service circumstances, accepted booking conditions and any relevant insurance benefits.<\/p><div><hr \/><\/div><h3>15. FUEL POLICY<\/h3><p>VPC aims to supply vehicles with a full tank of fuel. However, depending on the <strong>day of the week, time of collection, fuel-station availability and other operational circumstances<\/strong>, a vehicle may occasionally be supplied with less than a full tank.<\/p><p>The fuel level at the commencement of the rental will be recorded.<\/p><p>The vehicle must ordinarily be returned with <strong>at least the same fuel level at which it was supplied<\/strong>.<\/p><p>Customers are strongly encouraged to refuel the vehicle as soon as reasonably practical after collection, particularly when collecting on <strong>Saturday<\/strong>, as petrol stations in Tonga are generally closed on Sunday.<\/p><p>This reduces the risk of fuel availability affecting the journey.<\/p><p><strong>Fuel charges<\/strong><\/p><p>Where a vehicle is returned below the required recorded fuel level, the following charges may apply:<\/p><ul><li><p><strong>Standard fuel charge: T$250<\/strong><\/p><\/li><li><p><strong>Less than half a tank required to restore the recorded level: T$100<\/strong><\/p><\/li><li><p><strong>Half a tank or more required to restore the recorded level: T$200<\/strong><\/p><\/li><\/ul><p>The applicable charge will be determined according to the circumstances and fuel shortfall. These amounts are not automatically cumulative.<\/p><p><strong>Corporate and premium loyalty benefits<\/strong><\/p><p>Customers covered by <strong>Corporate Umbrella Insurance<\/strong> or an eligible <strong>VPC premium loyalty tier<\/strong> may request VPC&#8217;s refuelling service in accordance with the benefits applicable to their account or status.<\/p><p>Where applicable, VPC will refuel the vehicle on the customer&#8217;s behalf and provide the corresponding fuel receipt and any required balance accounting.<\/p><div><hr \/><\/div><h3>16. PET-FRIENDLY RENTALS<\/h3><p>Pets are welcome with prior notice and approval.<\/p><p>A complimentary pet kit is provided where available.<\/p><p>If the vehicle does not meet the required return cleaning standards, a <strong>T$150 cleaning fee<\/strong> applies.<\/p><p>The renter remains responsible for damage or additional cleaning beyond normal use.<\/p><div><hr \/><\/div><h3>17. PERSONAL ITEMS<\/h3><p>Customers are responsible for removing all personal belongings before returning the vehicle.<\/p><p>Vehicles are inspected following return.<\/p><p>Where items are recovered, the following arrangements may apply:<\/p><ul><li><p>Local delivery: <strong>T$100<\/strong><\/p><\/li><li><p>International courier: applicable fees, payable in advance.<\/p><\/li><\/ul><p>VPC is not responsible for items left in vehicles except to the extent required by applicable law.<\/p><div><hr \/><\/div><h3>18. FINES, TICKETS &amp; OFFENCES<\/h3><p>The renter is responsible for traffic fines, parking violations, impound fees and other legally recoverable penalties arising from the renter&#8217;s use of the vehicle.<\/p><p>An administration fee may apply where VPC is required to process or respond to an infringement.<\/p><div><hr \/><\/div><h3>19. REFUNDS<\/h3><p>Refund requests must be submitted by email and include:<\/p><ul><li><p>A written explanation.<\/p><\/li><li><p>Relevant supporting photographs or documents, where applicable.<\/p><\/li><li><p>Booking and payment details.<\/p><\/li><\/ul><p>Refund requests are assessed according to the accepted booking conditions, services provided and applicable law.<\/p><p>Refund processing may take <strong>5\u20137 business days<\/strong> after approval, excluding any additional processing time required by payment providers.<\/p><p>Advance booking cancellations made at least <strong>45 working days before collection<\/strong> may qualify for a partial refund under the applicable cancellation conditions.<\/p><p>A cancellation request does not automatically establish entitlement to a refund.<\/p><p>Nothing in this section excludes refunds or other remedies required by applicable law.<\/p><div><hr \/><\/div><h3>20. SECOND DRIVER<\/h3><p>Only the approved Primary Driver may operate the vehicle unless a Second Driver has been authorised by VPC.<\/p><p><strong>Second Driver requirements<\/strong><\/p><ul><li><p>Original valid full driving licence.<\/p><\/li><li><p>Minimum age of 21.<\/p><\/li><li><p>Minimum three years of driving experience.<\/p><\/li><li><p>Compliance with applicable identification and licensing requirements.<\/p><\/li><\/ul><p>A Second Driver must be approved before operating the vehicle.<\/p><p>Applicable Second Driver fees or benefits are determined by the confirmed booking, corporate agreement or loyalty entitlement.<\/p><div><hr \/><\/div><h3>21. PICK-UP &amp; DROP-OFF TIME<\/h3><p>Rental charges are calculated per calendar day.<\/p><p>Early vehicle returns do not automatically qualify for refunds.<\/p><p>Late returns may incur an <strong>additional daily rental charge<\/strong>.<\/p><p>Customers must follow the confirmed collection and return arrangements.<\/p><p>VPC may refuse vehicle handover where the renter appears intoxicated, impaired, aggressive or otherwise unfit to operate the vehicle safely.<\/p><p>Any resulting cancellation or refund decision remains subject to the applicable booking conditions and law.<\/p><h3>21A. SUNDAY &amp; PUBLIC HOLIDAY RESTRICTIONS<\/h3><p>Vehicle handovers, in-person rental transactions and commencement or conclusion of rental agreements are not conducted on Sundays in accordance with VPC&#8217;s operating policy and applicable Tongan requirements.<\/p><p>Where a rental period includes a Sunday, that calendar day remains chargeable because the vehicle is allocated to the renter and unavailable for other bookings.<\/p><p>Public-holiday operations may be restricted or unavailable according to VPC&#8217;s published arrangements and applicable law.<\/p><p>Customers must select collection and return dates compatible with these restrictions.<\/p><div><hr \/><\/div><h3>22. ROAD SAFETY &amp; PROHIBITED USE<\/h3><p>Drivers must comply with all applicable Tongan road traffic laws and posted speed limits.<\/p><p>For reference, VPC&#8217;s existing driving guidance identifies:<\/p><ul><li><p>Residential areas: <strong>45 km\/h<\/strong><\/p><\/li><li><p>Main roads: <strong>70 km\/h<\/strong><\/p><\/li><\/ul><p>Posted and legally applicable speed limits take precedence.<\/p><p>Seatbelts are mandatory.<\/p><p>Unlawful mobile-phone use while driving is prohibited.<\/p><p>Alcohol, smoking and illegal drug use in VPC vehicles are prohibited.<\/p><p>Breaches may result in legally recoverable cleaning, damage or contractual charges of up to <strong>T$500<\/strong>, where applicable, in addition to any penalties imposed by the relevant authorities.<\/p><div><hr \/><\/div><h3>23. UNAUTHORISED DRIVER<\/h3><p>Only the approved Primary Driver or an authorised Second Driver may operate the vehicle.<\/p><p>Allowing an unauthorised person to drive constitutes a serious breach of the rental conditions.<\/p><p>VPC may rely on credible and reasonably reliable evidence when investigating suspected unauthorised driving, including eyewitness testimony, vehicle records and other relevant information.<\/p><p>Where a breach is established, VPC may, subject to applicable law:<\/p><ul><li><p>Terminate the rental.<\/p><\/li><li><p>Require the return of the vehicle.<\/p><\/li><li><p>Recover legally payable damages, losses, fines and costs.<\/p><\/li><li><p>Apply relevant insurance exclusions.<\/p><\/li><li><p>Refuse future rentals.<\/p><\/li><\/ul><p>The renter remains responsible for obligations arising from the use of the vehicle by persons permitted access by the renter, subject to applicable law.<\/p><div><hr \/><\/div><h3>24. GPS &amp; VEHICLE TRACKING<\/h3><p>Some vehicles may be equipped with GPS or other tracking systems for:<\/p><ul><li><p>Vehicle security.<\/p><\/li><li><p>Recovery.<\/p><\/li><li><p>Fleet management.<\/p><\/li><li><p>Insurance and incident investigation.<\/p><\/li><\/ul><p>Tracking information will be handled in accordance with applicable law.<\/p><p>Customers are informed that such systems may operate during the rental period.<\/p><div><hr \/><\/div><h3>25. FORCE MAJEURE<\/h3><p>VPC is not responsible for delays or inability to provide services to the extent caused by circumstances beyond its reasonable control, including:<\/p><ul><li><p>Severe weather.<\/p><\/li><li><p>Natural disasters.<\/p><\/li><li><p>Fuel shortages.<\/p><\/li><li><p>Government actions.<\/p><\/li><li><p>Road closures.<\/p><\/li><li><p>Major infrastructure disruption.<\/p><\/li><li><p>Mechanical failures not attributable to a failure to exercise reasonable care.<\/p><\/li><\/ul><p>Where such circumstances affect a booking, VPC will assess reasonable alternative arrangements where available.<\/p><p>Refunds or remedies required by law remain unaffected.<\/p><div><hr \/><\/div><h3>26. NO WAIVER<\/h3><p>Failure or delay by VPC in enforcing a provision of these Terms does not automatically constitute a waiver of its right to enforce that provision in the future.<\/p><p>Any expressly agreed exception applies only to the circumstances for which it was granted unless otherwise confirmed in writing.<\/p><div><hr \/><\/div><h3>27. AGREEMENT PRECEDENCE<\/h3><p>These Terms form part of the contractual framework applicable to VPC bookings.<\/p><p>Where a separate signed rental agreement, applicable corporate master agreement or expressly confirmed booking-specific condition governs a particular matter, the relevant documents must be read together.<\/p><p>Specific written provisions agreed for an individual booking or corporate account take precedence over general website provisions to the extent of any direct inconsistency, unless prohibited by applicable law.<\/p><p>Informal verbal statements or unconfirmed third-party information do not amend accepted contractual terms.<\/p><div><hr \/><\/div><h3>28. GOVERNING LAW<\/h3><p>These Terms are governed by the laws of the <strong>Kingdom of Tonga<\/strong>.<\/p><p>Any dispute arising from the rental relationship is subject to applicable Tongan law and the jurisdiction of the competent courts, except where mandatory legal provisions require otherwise.<\/p><div><hr \/><\/div><h3>29. ENTIRE AGREEMENT, PRECEDENCE &amp; LEGAL EFFECT<\/h3><p>These Website Terms &amp; Conditions, together with the applicable <strong>VPC Vehicle Rental Agreement<\/strong>, confirmed booking conditions and any relevant <strong>Corporate Master Rental Agreement<\/strong>, form the contractual framework governing the rental.<\/p><p>The applicable documents operate together and must be interpreted consistently wherever reasonably possible.<\/p><p>Where a specific written provision directly conflicts with a general provision, the more specific provision governing the relevant booking or contractual relationship will ordinarily apply, subject to mandatory law.<\/p><p>No informal communication, third-party listing or unconfirmed representation changes the agreed rental conditions unless VPC expressly accepts the variation in writing.<\/p><p>By accepting these Terms during booking or payment, the customer acknowledges that:<\/p><ul><li><p>The Terms were made available for review.<\/p><\/li><li><p>Acceptance forms part of the booking process.<\/p><\/li><li><p>The customer agrees to comply with the applicable rental conditions.<\/p><\/li><li><p>The confirmed booking and any applicable signed agreement establish additional contractual obligations.<\/p><\/li><\/ul><p>Customers who do not agree to these Terms should not proceed with a new booking.<\/p><p>Nothing in these Terms removes or restricts rights, remedies or protections that cannot lawfully be excluded under the laws of the Kingdom of Tonga.<\/p><div><hr \/><\/div><p><strong>VPC Services and Rentals \/ VPC Very Popular Cars<\/strong><\/p><p><strong>Official rental correspondence:<\/strong> <a href=\"mailto:vpcrental@apraxys.group\">vpcrental@apraxys.group<\/a><\/p><p><strong>Website:<\/strong> <a href=\"https:\/\/vpcrental.club\/\">https:\/\/vpcrental.club\/<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Need more information about our terms &amp; conditions? Get in touch VPC Rental Club Terms &amp; Conditions VPC provides you with tailored car rental services for your seamless driving experience and satisfaction. #We Do Our Best is our maxim, and we work and live up to it. This page is to give you a general [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-8840","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/wp-json\/wp\/v2\/pages\/8840","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/wp-json\/wp\/v2\/comments?post=8840"}],"version-history":[{"count":209,"href":"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/wp-json\/wp\/v2\/pages\/8840\/revisions"}],"predecessor-version":[{"id":20480,"href":"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/wp-json\/wp\/v2\/pages\/8840\/revisions\/20480"}],"wp:attachment":[{"href":"https:\/\/vpcrental.club\/public_html\/vpcrental.club\/wp-json\/wp\/v2\/media?parent=8840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}