At our VPC Very Popular Cars, we deeply value transparency, open communication, and community feedback. We appreciate every customer who takes the time to share their experience with us- whether they ultimately booked a vehicle or not. Your reviews help us learn, improve, and offer better services for everyone. That said, we believe it’s important to offer some context and clarity about how we operate, and to gently remind everyone of the standards we uphold to ensure fairness, safety, and respect across the board.

A Thank You — With a Request for Fairness

Firstly, we want to say thank you to those who leave honest reviews. Whether your experience was positive or not, if you provide an accurate and respectful account, we welcome your input. Your voice helps others understand what to expect, and it gives us valuable insights into what we’re doing well- and where we might still need to grow.

However, we do ask for a full and fair representation of the facts. If you choose to include screenshots or communication logs in your reviews, please do not edit or selectively display them. The full context is important- for both us and future customers reading your review. We’re committed to maintaining transparency, and we ask for the same in return.

Policies and Terms Are There for a Reason

Before leaving feedback, we encourage everyone- especially those who did not complete a booking- to carefully review our Terms and Conditions, Policies, and FAQs. These documents are readily available on our website and are designed to answer the most common questions we receive. They also provide a clear explanation of our procedures, rental requirements, cancellation rules, identification policies, and more.

When you make a booking with us (or attempt to), you are agreeing to these policies. Understanding them ahead of time helps ensure smoother communication and avoids misunderstandings.

Please: Book Only If You’re Ready to Proceed

We understand that circumstances vary and that everyone is managing their own plans and priorities. However, we kindly ask that you proceed with a booking only when you’re fully ready and able to follow through.

Our pricing is fair and competitive, and we strive to provide genuine value. In fact, our base rates already include a number of complimentary features:

  • A second driver free of charge, as long as they are a family member.
  • A child safety seat, if requested in advance.
  • Responsive customer service, including out-of-hours support in urgent cases.

We go the extra mile to ensure you get value for money- but we can only do this by maintaining a respectful and sustainable relationship with our customers.

We Respond to All Feedback

Our commitment to service includes replying to all reviews, both positive and negative. We believe that reviews are not just a place for opinions but an opportunity for dialogue. By responding with facts, empathy, and clarity, we give future renters a complete picture of what transpired.

However, we also encourage those who completed a rental with us to share their feedback, as these insights are especially helpful for others. Reviews from customers who actually experienced our cars, our processes, and our service firsthand are far more valuable than opinions based on assumptions or brief interactions.

The Truth About “The Customer Is Always Right”

We believe in treating all customers with respect, fairness, and professionalism. But we must be clear: The phrase “the customer is always right” does not apply in every situation.

If a customer attempts to:

  • Misuse our booking system,
  • Provide false documentation or misleading information,
  • Intentionally damage our property or reputation,
  • Engage in verbal abuse or threats toward our staff,

– then that behavior cannot and will not be condoned. Our team deserves to work in a safe, respectful environment, just as our customers deserve to be treated with dignity.

Additionally, if someone arrives at our office under the influence of substances that impair judgment or behavior, we will decline to rent a vehicle to them- even if that decision results in negative reviews. The safety of our staff, other customers, our vehicles, and the broader community is non-negotiable.

We understand that emotions can run high during travel, especially when things don’t go as expected. But attempting to manipulate or retaliate through false or misleading reviews is unfair- not only to us, but to the many people who rely on those reviews for genuine guidance.

Upholding Standards, Protecting Our People

We are incredibly proud of our team and the service they provide day in and day out. They work hard to ensure every customer is taken care of- from the first inquiry to the final vehicle return. Their safety, well-being, and peace of mind matter just as much as that of our customers.

Likewise, we have a responsibility to protect our property. Rental vehicles represent a significant investment, and they must be handled responsibly. We reserve the right to deny service to anyone whose behavior poses a risk to people or property.

In Summary

Here’s what we ask- and promise- going forward:

  • Be honest and complete in your reviews. If you share your story, please include all relevant details. Screenshots or documents should be unaltered to preserve context.
  • Read our Terms & Conditions, FAQs, and Policies before making a booking or filing a complaint. Understanding our process helps reduce frustration and increases transparency.
  • Make a booking only when you’re confident it’s the right time, and you’re prepared to follow through. We offer excellent value, and mutual respect helps us continue doing so.
  • Treat our staff with the same courtesy you expect. Disrespect, abuse, or attempted fraud is not acceptable.
  • Know that we take feedback seriously, but we give particular attention to verified renters who completed their trip.

We’re here to serve you, and we genuinely want every customer to leave with a positive story. But we also stand firm in protecting the integrity of our business and the dignity of our people.

Thank you again for your feedback- and especially to those who have travelled with us. Your voices matter the most, and we’re proud to continue improving through your experiences.