Terms & Conditions

We ask you to provide us with the original of your valid passport and/or the original of your valid full/unrestricted driver’s license. Have your valid driver’s license at all times when you drive your rental car. To rent our vehicle, you must be no younger than 21 years old and have at least 3 years of driving experience. Usually, we do not charge security bonds, because we believe that you are a mature, responsible, law-abiding adult who fully understands your responsibility as our renter and has full comprehension of the consequences should you fail said responsibilities. Nonetheless, we reserve a right to ask you to deposit a refundable security bond.

The renter is the only person allowed to drive our car (Primary Driver). If there is another person (Second Driver) who may be driving the rental car, we need to have the original of valid driver’s license of the Second Driver. Second Driver must be no younger than 21 years old and have at least 3 years of driving experience.

You take our car with a full fuel tank- you return it with the full fuel tank.

If the fuel tank has less fuel at drop-off than it had at pick-up, you pay $200 for fuel cost.

We charge 1 full-day rental cost for 24-hour intervals. Please inform us as accurately as possible about the drop-off time, so we calculate your rental cost as accurately as possible. In the case of EARLY DROP-OFF, the rental cost is non-refundable, so kindly calculate your drop-off time as accurately as possible. In case of LATE DROP-OFF, you will be charged an extra hourly rate for every hour of delay, so kindly return your vehicle on time to avoid extra fees.

We highly recommend purchasing our HAPPY DRIVE ($60 per day) or 24/7 CAR ASSIST ($30 per day) services – comprehensive roadside coverage plans designed to protect you from flat tires and damaged keys. In the event of an accident, if you do not have a coverage plan, our roadside assistance team will be dispatched to your location to resolve your issue, incurring a fee of $350. An additional $200 fee will be charged for lost keys, and the tire repair fee will vary depending on the size of the tire.

As a renter and Primary Driver of our vehicle, you are responsible for all damage to a rental car, including but not limited to collision, rollover, theft, tire damage, vandalism, damage resulting in the need for medical attention, flood, fire, and other natural disasters.

The detailed information regarding your responsibility and financial liability/ accountability as a driver, is stated in your VPC rental agreement. 

If rental car is damaged, immediately call Tonga Police at 922, and make sure to contact VPC Rentals (our contact details are included in a VPC rental agreement which you sign prior to the rental vehicle pick-up).

Kindly stay next to the rental car and wait for our crew to arrive.

We are committed to providing the best experience with our services. In the unlikely event of your dissatisfaction with our products or services, we kindly request a detailed explanation of the reasons for your refund request, accompanied by relevant photographs.

Our approach involves a thorough review of individual circumstances to ensure customer contentment. 

Please be advised that there might be a delay of several days before the refunded amount is credited to your bank account.

Should the refund not appear in your account within 5 to 7 days, it is advisable to reach out to your bank for assistance, as the account holder is responsible for confirming the receipt of funds.

Please be advised that for advance bookings, a partial refund of your payment is available if the reservation is cancelled no later than 25 working days before the scheduled vehicle pick-up date.

Your driving speed must not exceed 45 km/h in residential areas, and 70 km/h on the freeway.

Driver and front seat passenger must use safety seatbelts. Tongan law is not specific about using baby car seats, but we are happy to provide it upon your request.

Using a mobile phone while driving for talking, reading or texting is prohibited in Tonga.

Consuming alcohol and driving is prohibited in Tonga.

VPC does not allow alcohol consumption and smoking in our rental cars. We maintain a 100% environment and customer-friendly, community-safe, smoke-free fleet policy to ensure that all our customers drive in a comfortable, clean car, and respect Tongan law and our communities.

Should VPC’s non-drinking non-smoking policy be violated by you, a penalty of up to $500 will be added to the cost of a vehicle hire.

VPC is happy to welcome pets in our rental vehicles- please inform us upon the booking of a pet passenger so you can have a car with pet-friendly upholstery. The complementary pack of pet bowls for snacks and water and bottled water will be placed in the boot of your rental car. Your pet’s welcome pack will also include contact details of the local vet clinic. We expect you to follow our friendly advice on how to keep your pet happy, and rental vehicle clean, and to avoid extra charges for car cleaning before drop-off.

­Groom your pet ahead of your trip and trim the claws. Use a special seat cover for pets. If you do not have it, use a thick blanket. Leave a slightly open box of baking soda in the car: pet smell is as hard to control as pet hair and baking soda happens to be the cheapest natural odor absorber. After beach fun with your pet, make sure that the four-legged passenger boards the car with a fully dry and sand-free coat and paws. Do not leave your pet unattended in the car. Do not lock your pet in the car, especially with closed windows. On the last day of your rental, vacuum all areas of the car your pet interacted with, especially in the seat cracks and under the floor mats. If the vehicle does not meet our drop-off standards, $150 will be added to your payment for cleaning.

Although VPC welcomes dogs, cats, and other pets, to show our respect to you, we encourage you to show respect to us by keeping your rental vehicle clean.