Frequently Asked Questions

Please contact us by phone (our contact details are included in VPC rental agreement) so we deliver you a spare key. We will add the cost of new key- $300, to your final rental bill. Loss or damage to the key is covered by Loss, Damage insurance package.

We check the car during drop-off and will return you all your belongings. In unlikely event of forgotten property, we will contact you ASAP. We are happy to organize delivery of your property to you via EMS/courier services if your property is not in prohibited/restricted list. The charges and fees will apply.

We expect all our customers to show respect to the property of VPC- our rental vehicles, to the laws of Tonga, and to the safety of our communities. You are fully responsible for any parking tickets, speeding tickets, other administrative fines which may result from traffic violations.

We will change your tire and will deliver you some petrol. Any road-side assistance which requires our team to drive out to you at your location, will add to your final bill $350, unless you purchased one of our road-side assistance packages during your booking. The fee for tire repair and petrol will be separately added to your final bill.

Final bill may be bigger than original rental bill if:

• You returned the car later than was stated in your booking;
• You returned the car with less petrol than it was on the pick-up;
• Drop-off inspection showed damages of the vehicle beyond acceptable wear and tear, and you did not have insurance coverage;
• You did not respect our Terms & Conditions or violated paragraphs of our Rental Agreement;
• Rental vehicle was returned with signs of tobacco or/and alcohol consumption, or with litter.

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At VPC Rentals, we strive to be your dependable rental vehicle provider. However, we must also consider the sustainability of our business. We understand your situations may change, and we offer partial refund on your payment if you cancel your reservation at least 25 working days prior to the scheduled vehicle pick-up date.

Prior to receiving the keys for your rental, you will read and sign the VPC rental agreement, which includes all information regarding your responsibility as a driver of our vehicle and amount payable in case on any damage to our property. We encourage you to purchase loss, damage, or partial damage insurance to avoid repair charges. Failure to adhere to the terms and conditions of the VPC rental agreement will result in the matter being filed with the Court of Law of the Kingdom of Tonga, where it will be settled in accordance with Tongan law.

When you rent a vehicle from us, it comes with a full tank of fuel, and we expect it to be returned with a full tank. If the vehicle is not returned with a full tank, an additional charge of $250 will be applied to your final bill..

We only accept credit and debit card payments from private clients. Corporate clients can pay with local bank cheques or government vouchers. However, we make exceptions for our returning valued clients; such exceptions are determined at the discretion of our staff.

Under the Law, we are obliged to see the physical driver’s license, or e-license, so the answer is: NO. If you don’t have your driver’s license with you, you cannot rent a car from VPC Rentals.

No. To drive our vehicle, you must be at least 21 years old, with at least 3 years of driving experience, and you must have a valid full/unrestricted driver’s license with you, so we can see it and take a copy of it.

According to paragraph 17 of the Traffic Act of Tonga, any person with a valid driving license issued by another country that recognizes Tongan driving licenses may drive in Tonga for up to 12 months. This is allowed as long as the individual holds a license that permits them to drive the same class of motor vehicle under the same conditions as their foreign license. The reciprocal recognition of driver’s licenses applies to countries that have a visa-free entry to Tonga.

• Australia
• Austria
• Bahamas
• Barbados
• Belgium
• Brazil
• Brunei Darussalam
• Bulgaria
• Canada
• China (mainland)
• Cook Islands (New Zealand passport)
• Cyprus
• Czech Republic
• Denmark
• Dominica
• Estonia
• Federated States of Micronesia
• Fiji
• Finland
• France
• Germany
• Greece
• Hong Kong
• Hungary
• Ireland
• Israel
• Italy
• Japan
• Kiribati
• Latvia
• Lithuania
• Luxembourg
• Macao
• Malaysia
• Malta
• Marshall Island
• Monaco
• Nauru
• Netherlands
• New Caledonia (French passport)
• New Zealand
• Niue (New Zealand passport)
• Norway
• Palau
• Papua New Guinea
• Poland
• Portugal
• Romania
• Russian Federation
• Samoa
• Seychelles
• Singapore
• Slovakia
• Slovenia
• Solomon Island
• South Korea (Republic of Korea)
• Spain
• St Kitts & Nevis
• St Lucia
• St Vincent & The Grenadines
• Sweden
• Switzerland
• Tahiti (French passport)
• Tokelau (New Zealand passports)
• Turkey
• Tuvalu
• Ukraine
• United Kingdom
• United States of America
• Vanuatu
• Wallis & Futuna (French passport)

According to paragraph 18 of the Traffic Act of Tonga, any person holding a valid driving license issued by a country that does not recognize a valid Tongan driving license, due to lack of reciprocity, can apply to the Principal Licensing Authority. To do this, they must present their foreign driving license, meet the necessary requirements for the recognition of that license, and pay the prescribed fee. If all conditions are satisfied, the Principal Licensing Authority may issue a Tongan driver’s license that allows the individual to drive the same class of motor vehicle as their foreign license permits in Tonga.  

Please ensure you are ready to comply with the Traffic Act of Tonga before your arrival.

We can definitely provide you with a lift, but it will be free only if it is on the same day that you book or return the rental car. For all other options, the airport transfer will incur a separate charge. Rest assured, our prices are the best!

Yes, you can pay insutance when signing the Rental Agreement.

There is nothing wrong with the system- you are trying to book a vehicle for one day only, and to have 2 airport transfers for free, hence, the system will book you for 2 days, exactly as it is announced on the website, in the INCLUDED IN THE PRICE section: “Please note that free airport transfer is available only for bookings of 2 days or more. If you wish to book for 1 day only, you will be charged for an extra day, and you will still have access to our airport transfer services.” Which means that we provide free airport transfer only for bookings longer than 1 day. If you wish to book for 1 day, you are welcome to collect your rental from our office, and return it to the office. To complete 1-day booking with vehicle pick-up and drop-off at the office, please get in touch so we provide you with an invoice for 1-day payment.