Frequently Asked Questions

Please contact us by phone (our contact details are included in VPC rental agreement) so we deliver you a spare key. We will add the cost of new key- $200, to your final rental bill.

We check the car during drop-off and will return you all your belongings. In unlikely event of forgotten property, we will contact you ASAP. We are happy to organize delivery of your property to you via EMS/courier services if your property is not in prohibited/restricted list. The charges and fees will apply.

We expect all our customers to show respect to the property of VPC- our rental vehicles, to the laws of Tonga, and to the safety of our communities. You are fully responsible for any parking tickets, speeding tickets, other administrative fines which may result from traffic violations.

We will change your tire and will deliver you some petrol. Any road-side assistance which requires our team to drive out to you at your location, will add to your final bill $350, unless you purchased one of our road-side assistance packages during your booking. The fee for tire repair and petrol will be separately added to your final bill.

Final bill may be bigger than original rental bill if:

• You returned the car later than was stated in your booking;
• You returned the car with less petrol than it was on the pick-up;
• Drop-off inspection showed damages of the vehicle beyond acceptable wear and tear;
• You did not respect our Terms & Conditions or violated paragraphs of our Rental Agreement.

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At VPC Rentals, we strive to be your dependable rental vehicle provider. However, we must also consider the sustainability of our business. We understand your situations may change, and we offer partial refund on your payment if you cancel your reservation at least 25 working days prior to the scheduled vehicle pick-up date.

Prior to receiving the keys for your rental, you will read and sign the VPC rental agreement, which includes all information regarding your responsibility as a driver of our vehicle and amount payable in case on any damage to our property. We will also offer you the partial or full liability waiver. Failure to adhere to the terms and conditions of the VPC rental agreement will result in the matter being filed with the Court of Law of the Kingdom of Tonga, where it will be settled in accordance with Tongan law.

When you rent a vehicle from us, it comes with a full tank of fuel, and we expect it to be returned with a full tank. If the vehicle is not returned with a full tank, an additional charge of $200 will be applied to your final bill..

We accept only credit/debit card payments. 

Under the Law, we are obliged to see the physical driver’s license, or e-license, so the answer is: NO. If you don’t have your driver’s license with you, you cannot rent a car from VPC Rentals.

No. To drive our vehicle, you must be at least 21 years old, with at least 3 years of driving experience, and you must have a valid full/unrestricted driver’s license with you, so we can see it and take a copy of it.