VPC VERY POPULAR CARS

MOBILE APP TERMS & CONDITIONS

Last updated: 02 July 2025

These Terms & Conditions (“Terms”) govern the use of the VPC Very Popular Cars mobile application (“App”) operated by VPC Services and Rentals (“VPC”, “we”, “us”, “our”).

By downloading, accessing, or using the App, you confirm that you have read, understood, and agreed to these Terms.
If you do not agree, do not use the App.

1. DEFINITIONS

App
Means any mobile or tablet application owned or operated by VPC, including all features, tools, content, updates, and services made available through it.

Eligible Mobile Device
Means a compatible, internet-enabled mobile phone or tablet.

You / Your
Means any individual or legal entity using the App or associated services.

2. USE OF THE APP

The App allows users to:

• View vehicles and services

• Make bookings

• Manage rental details

• Communicate with VPC regarding bookings

Use of the App is free of charge. Rental services are charged separately.

To use the App, you must:

• Have internet access (Wi-Fi or mobile data)

• Download the App to an eligible device

• Provide accurate, complete, and up-to-date personal and contact information

VPC may add, remove, modify, suspend, or discontinue App features at any time without notice.

3. ACCOUNT REGISTRATION & SECURITY

You may create an account through the App or the VPC website.

You are solely responsible for:

• Maintaining the confidentiality of login details

• All activity conducted under your account

You must not:

• Share your account

• Allow another person to use your account

• Transfer or assign your account

All information provided must remain accurate and current. VPC is not responsible for unauthorised access resulting from your failure to secure your account.

4. BOOKINGS & PAYMENTS (APP USERS)

All bookings made through the App:

• Must be fully prepaid

• Are confirmed only after payment is successfully received

Unpaid reservations are not accepted.

A booking confirmation email is issued after payment. Confirmation may take 1–3 days. Users must check Spam folders.

If payment is charged but no confirmation is received within 3 days, contact VPC with:

• Booking number

• Vehicle details

• Booking dates

5. COMMUNICATION & CONDUCT (APP USERS)

All communication through the App, phone, email or WhatsApp must remain respectful and professional.

Misuse includes:

• Abusive, aggressive, threatening, or inappropriate behaviour

• Excessive or unreasonable messaging

• Repeated inquiries already answered in the App or Terms

VPC may, at its sole discretion:

• Restrict or disable messaging

• Cancel bookings

• Suspend or permanently remove App access

• Deny refunds where permitted by law

Response timing:
Messages sent significantly in advance of the booking date are reviewed closer to the booking period. For bookings more than one week away, responses may be provided 2–3 days prior to the scheduled pick-up date. This does not constitute refusal of communication.

6. CHARGES & PAYMENT

Rental fees are charged per calendar day, not per 24-hour period.

Pricing includes:

• Weekday rates

• Discounted weekend rates

Full payment is required to confirm a booking.

Payments are processed via a secure online gateway with a leading Tongan bank. Online payment is preferred.

7. DRIVER ELIGIBILITY & DOCUMENTS

Users must provide originals of:

• A valid passport and/or

• A valid full (unrestricted) driver’s license

Drivers must:

• Be at least 21 years old

• Have a minimum of 3 years driving experience

• Carry a valid license at all times while driving

8. INSURANCE & BOND

Four (4) insurance options are available and explained per vehicle.

Insurance is mandatory for renters traveling with children under 12.

Insurance is mandatory for renters arriving by a cruise ship.

For other clients- if no insurance is selected:

• A mandatory bond of T$550 applies

Damage handling:

• Repairs are deducted from the bond

• Unused balance is refunded

• Costs exceeding T$550 remain payable by the renter

9. RECEIVING YOUR RENTAL VEHICLE

Pick-up instructions are provided 1–2 days before arrival.

Clients arriving by a cruise ship are collecting their rentals from the office.

Clients arriving by an interisland ferry are picked up from the domestic wharf.

In the international and domestic airports, vehicles are collected from designated locations only.

Airport arrival areas are excluded.

The first 1 hour after scheduled pick-up is complimentary.

Thereafter, T$100 per hour applies.

10. AIRPORT TRANSFERS

Complimentary airport transfer applies only to bookings of 2 days or more.

For one-day rentals:

• Vehicle must be collected and returned to the office

• Airport transfer is not included

Transfers outside booking dates are not complimentary.

11. AIRPORT DROP-OFF (SELF-DRIVING)

When returning at the airport, the user must:

• Park in the designated area

• Pay parking directly

• Return fuel at the same level

• Remove all personal items

• Leave the vehicle clean

• Return keys as instructed

• Leave the parking receipt on the dashboard

Failure to comply may affect future rental eligibility.

12. VEHICLE CUSTODY DURING YOUR RENTAL

For the safety of our vehicles and clarity of responsibility, VPC vehicles must remain under VPC custody whenever a renter is not present on Tongatapu.

If, during your rental period, you plan to:

• travel to another island,
  leave Tonga temporarily,
• stay overnight elsewhere without the vehicle,
• or are otherwise unable to retain direct custody of the vehicle,

the vehicle must be returned to the VPC office car park, and the keys handed back to our team, for the duration of your absence.

VPC vehicles are not to be left unattended at airports, ferry terminals, workplaces, accommodations, or public areas unless expressly agreed in advance.

If you have a flight, ferry, or scheduled departure, please inform us ahead of time.

We are happy to:

• arrange return of the vehicle,
  assist with transport to the airport or wharf,
• or help coordinate a smooth handover.

Our aim is safety, accountability, and continuity of service.

13. VEHICLE CONDITION & EXCHANGE

Vehicles are supplied clean, fueled, and mechanically sound. Minor cosmetic wear does not affect performance and is not grounds for complaint.

Exchanges or upgrades are not granted for personal preference.
Additional charges apply unless a verified fault is confirmed as VPC’s responsibility.

Tire damage remains the renter’s responsibility.

14. DAMAGES TO THE VEHICLE

The renter and Primary Driver are responsible for all damage, including but not limited to:
Collision, rollover, theft, tire damage, vandalism, fire, flood, medical incidents, and natural disasters.

In case of damage:

• Contact Tonga Police (922) immediately

• Notify VPC without delay

Failure to comply may affect insurance coverage.

15. LOST KEYS, LOCKOUTS & FLAT TIRES

Optional coverage:

• Happy Drive – T$60/day

• 24/7 Car Assist – T$30/day

Without coverage:

• Roadside assistance: T$350

• Lost keys: T$300

• Flat tire repair: T$300

• Locked keys: T$150

16. FUEL POLICY

Vehicles are supplied full and must be returned full.

If returned with less fuel:

• Standard fuel charge: T$250

Unavoidable circumstances:

• Less than half tank missing: T$100

• Half tank or less remaining: T$200

17. PERSONAL ITEMS

Vehicles are inspected at drop-off.

Item recovery:

• Local delivery: T$100

• International courier: fees apply (prepaid)

VPC accepts no responsibility for items left behind.

18. REFUNDS

Refund requests must include:

• Written explanation

• Supporting photos

Refund processing may take 5–7 business days.

Advance booking refunds are partial only if cancelled 45 working days before pick-up.

19. SECOND DRIVER

Only the Primary Driver may drive unless a Second Driver is approved in advance.

Second Driver requirements:

• Original valid license

• Minimum age 21

• Minimum 3 years driving experience

20. PICK-UP & DROP-OFF TIME

Charged per calendar day.

Early returns are non-refundable.
Late returns incur an additional daily charge.

21. ROAD SAFETY & PROHIBITED USE

Speed limits:

• Residential: 45 km/h

• Freeway: 70 km/h

Seatbelts are mandatory.
Mobile phone use while driving is prohibited.

Alcohol, smoking, and drug use in vehicles are strictly prohibited.

Violations may incur penalties of up to T$500.

22. UNAUTHORISED DRIVER

Only the Primary Driver may operate the vehicle unless a Second Driver is approved in advance.

Unauthorised driving results in:

• Immediate termination of the rental

• Repossession where possible

• No refund

• Full liability for all damage, loss, fines, and costs

• Voidance of insurance coverage

23. APP AVAILABILITY & LIABILITY

The App is provided “as is” and “as available”. VPC does not guarantee uninterrupted, error-free, or secure access.

VPC is not liable for:

• App outages

• Device incompatibility

• Data loss

• Third-party service interruptions

24. GPS & VEHICLE TRACKING

Some vehicles may be equipped with GPS tracking for security, recovery, and insurance purposes. By renting from VPC, you consent to such use in accordance with applicable law.

25. FORCE MAJEURE

VPC is not liable for delays, cancellations, or inability to provide a vehicle due to events beyond our reasonable control, including weather events, natural disasters, fuel shortages, government actions, road closures, or mechanical failures beyond reasonable maintenance.

No compensation or refund is guaranteed unless required by law.

26. NO WAIVER

Failure by VPC to enforce any provision of these Terms does not constitute a waiver of our right to enforce it later.

27. AGREEMENT PRECEDENCE

In the event of any inconsistency between these Terms and any verbal communication, website content, or third-party platform listing, these Terms prevail.

28. GOVERNING LAW

These Terms are governed by the laws of the Kingdom of Tonga.

29. ENTIRE AGREEMENT, PRECEDENCE & LEGAL EFFECT

These Website Terms & Conditions, together with the VPC Vehicle Rental Agreement signed by the renter, constitute the entire, binding legal agreement between the renter and VPC Services and Rentals / VPC Very Popular Cars (“VPC”).

Both documents operate together as one legal framework, and compliance with all applicable provisions is mandatory.

In the event of any inconsistency, variation, or difference in wording:

• The documents shall be interpreted consistently, and

• Where interpretation is required, the stricter or more protective provision in favour of VPC shall prevail, to the maximum extent permitted by law.

No verbal statements, informal communications, third-party platform listings, assumptions, expectations, or prior representations shall have any legal effect unless expressly incorporated in writing into these Website Terms or the signed Rental Agreement.

By accessing or using the website, making a booking, completing payment, or signing the Rental Agreement, the renter confirms that:

• They have read and understood both documents

• They accept the terms regardless of personal satisfaction or disagreement

• Continued use of the website or rental vehicle constitutes ongoing acceptance

If the renter does not agree with these Terms or the Rental Agreement, their sole remedy is to discontinue use of the website and decline the rental.